Service Level Assurances

MegaPath Service Level Assurances (SLA's)

• Service Level Assurances

MegaPath Duet Service Level Assurances (SLA's)

• Service Level Assurances - Duet Service

SLA Claims
If you need to file an SLA claim, please fill out one of the following forms:

• Former Netifice Customers use the following forms:
  • Installation Service Credit Request
  • Latency Service Credit Request
  • Outage Notification Service Credit Request
  • Packet Loss Service Credit Request
  • Network Availability Service Credit Request
    
    
• All other MegaPath Customers use the following form:
• SLA Claim Form

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