The MegaPath National Network

MegaPath's customer solutions leverage our MPLS enabled Tier-1, all-optical IP network for superior performance and flexibility. This robust, yet versatile platform allows us to integrate applications, security devices and gateways, and all types of public and private access technologies - including DSL, Cable, Dial, Satellite, Frame Relay, T1/DS3/OCx dedicated circuits - to provide a "best-fit" solution.

MegaPath Points-of-Presence(POPs) by City

Seattle Portland Palo Alto Sunnyvale San Jose

Los Angeles (W) Los Angeles (X) Santa Ana San Diego Las Vegas

Phoenix Denver Dallas Houston Atlanta

McLean Washington DC Ashburn Baltimore Philadelphia

Newark New York City (2) Detroit Boston Chicago Honolulu

MPLS - A Unique Advantage

MegaPath's all-optical network switching technology, drastically reduces the amount of latency that traffic experiences as it traverses the network. Our engineers can also segregate traffic into different Classes of Service ( CoS ) to ensure that performance-sensitive applications, like VoIP, have a clear, uncontested path across the network. And, since there is redundant path for every connection, traffic is instantaneously re-routed in the event of a network failure so your service is uninterrupted.

On-net and Off-net Performance

This superior performance is extended to your primary or remote locations using dedicated access circuits and Private DSL connections. In addition, MegaPath Tier-1 ISP status means that any remote locations or users that are connected via a public Internet connection will realize improved performance as well. That's because, unlike Tier-2 ISPs that route their traffic through intermediary networks, MegaPath runs its own extensive Tier-1 private and public Internet peering infrastructure. Traffic is guaranteed efficient and rapid routing to its destination because MegaPath controls the whole network and is directly connected to other Tier-1 networks at major Network Access Points (NAPs) and Carrier Hotels throughout the United States.

Built to Serve the Distributed Enterpris

The MegaPath MPLS Network has approximately 30 Points of Presence (POPs) located throughout the United States. The POPs are strategically located in major cities to economically connect your HQs and/or data centers via a high-speed, dedicated circuit or Metro Ethernet. Each of these POPs is located in a fault-tolerant, carrier-grade facility, with back-up power supply, environmental controls and state-of-the-art security systems. Almost every POP is interconnected to the network via multiple optical circuits (OCx) backbone connections, for complete network redundancy. And, the POPs have redundant routing architecture that ensures maximum uptime and performance.

A Catalyst for Convergence

MegaPath's innovative network architecture allows companies to take full advantage of emerging broadband access technologies that allow voice, data and video applications to be extended to remote sites and teleworkers. These broadband access technologies can be combined with more traditional analog dial, frame relay and private line networks for a complete enterprise connectivity solution tailored to the individual needs of various types of remote sites and mobile subscribers. With network connectivity available in a variety of access speeds - from DSL to DS3 - companies can select the right speed for each individual user or remote location.

MegaPath offers the widest array of access services with the broadest coverage available from a single provider. By partnering with all known providers nationwide, MegaPath enhances the chance that broadband services will be available in the areas you need them and that your remote locations will always get the best service at the best price. Our national footprint ensures that you always have a single source for all of your network access requirements. And with our MPLS routing technologies and Tier-1 peering infrastructure, you can be sure you're getting the best performance possible.

The net result is a powerful, business-class network that provides secure connections to empower the distributed enterprise with converged IP data, voice and video applications.

Network Map

The MegaPath MPLS Network features redundant all-optical OC-3 / OC-12 circuits connecting approximately 25 POPs nationwide. (Click map, below, to enlarge)

MegaPath's extensive peering infrastructure reaches over 100 other Internet backbones and Content Provider/Portals via 200+ peering sessions. MegaPath maintains public peering at the following locations. Peering requests for AS4565 should be sent to peering@megapath.com:

Equinix - Chicago, IL Equinix - Dallas, TX Equinix - San Jose, CA Any2 - Los Angeles, CA SIX - Seattle, WA NYIIX - New York, NY

PAIX-PA - Palo Alto, CA PAIX-VA - Vienna, VA PAIX-NY - New York, NY Equinix - San Jose, CA Equinix - Ashburn, VA ATLIX - Atlanta, GA

Network and Security Operations Center

MegaPath IP data, voice and security services are supported 24/7 from MegaPath's multiple redundant Network and Security Operations Centers. In addition, MegaPath's NOC/SOC personnel and systems are tightly integrated with those of its Access Partners and Technology Partners to provide best-in-class product support. MegaPath's skilled NOC/SOC personnel and state-of-the-art systems, bolstered by our partners' product-specific expertise, ensure that your network services perform to their maximum potential and that you receive the best possible technical support available.

Unsurpassed Technical Support

MegaPath has assembled an experienced team of network and security engineers to staff our Network and Security Operation Centers and support your network. The NOC/SOC team is comprised of certified network technicians supported by highly skilled NOC/SOC managers and, as a 3rd level of support, our network engineers. This team works 24/7, providing proactive monitoring, management and trouble resolution to ensure the quality of your network at all times, day or night.

Unlike large carriers, with MegaPath you don't have to deal with layers of unskilled support personnel trying to figure out who should handle your request - your technical support calls are answered directly by a NOC/SOC technician who immediately begins trouble shooting your network and, in most cases, can resolve the issue themselves. That means no waiting on hold, getting bounced from person to person, and having to explain your issues over and over again to people who don't know your network. Instead, you get immediate action. And, if necessary, our NOC/SOC technicians will follow structured, time-sensitive escalation procedures to involve the right technical experts and executives to ensure your issues get resolved fast.

MegaPath's world-class NOC/SOC demonstrates our commitment to providing superior technical support. Contributors to MegaPath's success include:

• Certified technicians and network engineers
• State-of-the art Network Management Systems (NMS) and Operations Support Systems (OSS)
• Sophisticated security and Intrusion Protection Systems
• Electronic trouble ticketing via the MegaPath Customer Portal
• NOC-to-NOC support protocols with Certified Access Partners
• Structured Escalation Procedures and stringent SLAs

Technical Support for Resellers

In addition to industry standard Tier-1 through Tier-3 customer support for enterprise customers, MegaPath provides our service resellers Tier-2 NOC-to-NOC support for their end-customer's solution. MegaPath provides all the private labeled support and re-branded web tools necessary to allow MegaPath's resellers to support their customers.

MegaPath's NOC / SOC Technical Support Services Include:

• 1st, 2nd, and 3rd level customer and network support
• 24/7 monitoring of all customer and network devices and circuits
• 24/7 monitoring of security events for firewalls and intrusion protection systems
• Proactively open customer and network trouble tickets
• Proactive notification in the event of service interruptions, including scheduled and emergency maintenance
• Customer notification through voice, email, and web portal
• Create, update, and view the status of trouble tickets via our secure Customer Portal
• Maintenance, upgrades and change management control for all network changes

MegaPath's robust Network and Security Operations Centers, with industry-leading systems and technical support personnel, are one of the main reasons why so many companies choose us to manage their complex IP data, voice and security solutions. We look forward to supporting yours!

Network Systems

MegaPath's Network and Security Operations Centers (NOC/ SOC) and Customer Support and Service Delivery Teams utilize carrier-class Network Management Systems (NMS) and Operations Support Systems (OSS) to streamline and enhance their capabilities, and ensure that customers receive the highest quality service. MegaPath's software development group has invested countless hours tailoring these systems to support our multi-carrier, multi-service MPLS network and diverse service offerings. The result is a seamlessly integrated systems infrastructure designed to support our extensive selection of access providers and last-mile access technologies, VPN and security options (SSL, IPSec, MPLS, Managed Firewall), networked applications (VoIP, HotSpot) and provide you with complete visibility via the MegaPath Customer Portal.

Network Management Systems

The MegaPath NOC/SOC employs a complete set of NMS and security applications from industry-leading firms, such as Cisco Systems, Juniper, Oracle, bmcRemedy, InfoVista, Opsware, Vital Systems and Micromuse, to proactively monitor, optimize and troubleshoot different elements throughout our network, our partners' networks and our customers' networks. Our engineers use these tools to continually groom the network and establish automated procedures to re-route traffic and activate failover systems to prevent network outages. In the event of a network issue, these tools enable our NOC/SOC technicians to quickly diagnose and resolve the problem to minimize any service-related impact so your traffic keeps flowing and your business remains productive.

Operations Support Systems

MegaPath's Operations Support Systems are comprised of leading off-the-shelf applications combined with internally developed systems using database software and development tools from Oracle and Microsoft. The integration of these various applications and systems yields a robust yet versatile platform to support our wide selection of products and our modular approach to building customer-specific solutions. From Sales Quoting and Order Entry, to Provisioning, Support and Billing, these systems enable our sales and operations groups to service your needs in a flexible, efficient and accurate manner. That means you get a tailored solution with an unmatched level of personalized support without the cost, limitations and potential errors that you may otherwise incur doing it yourself or using another service provider.

Complete Customer Visibility

MegaPath's NMS and OSS systems are integrated with our Customer Portal to provide you with complete visibility into your network performance, order status and account administration. It's a winning combination that puts MegaPath miles ahead of it's competitors.

In summary, MegaPath's NMS and OSS systems offer numerous, significant benefits. Furthermore, no other service provider offers a comparable NMS and OSS platform that's 'purpose-built' for delivering multi-carrier, multi-service solutions, and it would be prohibitively expensive to build such a system yourself. By choosing MegaPath, you're able to leverage this comprehensive, robust systems architecture to ensure your IP data and voice solutions are delivered and supported with the highest quality service available.