MegaPath Network and Security Operations Center (NOC/SOC), Customer Support, and Service Delivery teams use carrier-class Network Management Systems (NMS) and Operations Support Systems (OSS) to enhance their capabilities and ensure that customers receive the service they deserve. We have tailored these systems to support our multi-carrier, multi-service MPLS network and diverse service offerings. The result is a seamlessly integrated systems infrastructure designed to support all of our access providers and last-mile access technologies, VPN and security options (SSL, MPLS, Managed Firewall, and IPsec), and networked applications (VoIP, Hotspot). They also provide our customers with complete visibility through the MegaPath Customer Portal.
Network Management Systems
MegaPath NOC/SOC technicians employ a complete set of NMS and security applications from reputable firms—such as IBM, HP, Network Associates, OpenNMS, AccelOps, AlertLogic, Trustwave, and Rapid7—to monitor, optimize, and troubleshoot network elements. To prevent network outages, MegaPath engineers use these tools to continually groom the network and establish automated procedures to reroute traffic and activate failover systems. In the event of a network issue, our NOC/SOC technicians use these tools to quickly diagnose and resolve the problem, minimizing the impact on your business’ traffic flow and productivity.
Operations Support Systems
To yield a robust and versatile platform that supports our wide selection of products and solutions, MegaPath relies on OSS comprised of leading off-the-shelf applications and internally developed systems that use database software and development tools from Oracle® and Microsoft®. From sales quoting and order entry to provisioning, support, and billing, these systems enable our sales and operations groups to provide flexible, efficient, accurate, and personalized services without the cost, limitations, and potential errors often experienced using other service providers or managing operations internally.
The MegaPath Customer Portal gives enterprise customers complete visibility into their networks, order status, and account administration. Customers are able to monitor jitter, packet loss, and MOS score, and review circuit monitoring performance results.