Systems

MegaPath's Network and Security Operations Centers (NOC/ SOC) and Customer Support and Service Delivery Teams utilize carrier-class Network Management Systems (NMS) and Operations Support Systems (OSS) to streamline and enhance their capabilities, and ensure that customers receive the highest quality service. MegaPath's software development group has invested countless hours tailoring these systems to support our multi-carrier, multi-service MPLS network and diverse service offerings. The result is a seamlessly integrated systems infrastructure designed to support our extensive selection of access providers and last-mile access technologies, VPN and security options (SSL, IPSec, MPLS, Managed Firewall), networked applications (VoIP, HotSpot) and provide you with complete visibility via the MegaPath Customer Portal.

Network Management Systems

The MegaPath NOC/SOC employs a complete set of NMS and security applications from industry-leading firms, such as Cisco Systems, Juniper,  Oracle, bmcRemedy, InfoVista, Opsware, Vital Systems and Micromuse, to proactively monitor, optimize and troubleshoot different elements throughout our network, our partners' networks and our customers' networks. Our engineers use these tools to continually groom the network and establish automated procedures to re-route traffic and activate failover systems to prevent network outages. In the event of a network issue, these tools enable our NOC/SOC technicians to quickly diagnose and resolve the problem to minimize any service-related impact so your traffic keeps flowing and your business remains productive.

Operations Support Systems

MegaPath's Operations Support Systems are comprised of leading off-the-shelf applications combined with internally developed systems using database software and development tools from Oracle and Microsoft. The integration of these various applications and systems yields a robust yet versatile platform to support our wide selection of products and our modular approach to building customer-specific solutions. From Sales Quoting and Order Entry, to Provisioning, Support and Billing, these systems enable our sales and operations groups to service your needs in a flexible, efficient and accurate manner. That means you get a tailored solution with an unmatched level of personalized support without the cost, limitations and potential errors that you may otherwise incur doing it yourself or using another service provider.

Complete Customer Visibility

MegaPath's NMS and OSS systems are integrated with our Customer Portal to provide you with complete visibility into your network performance, order status and account administration. It's a winning combination that puts MegaPath miles ahead of it's competitors.

In summary, MegaPath's NMS and OSS systems offer numerous, significant benefits. Furthermore, no other service provider offers a comparable NMS and OSS platform that's 'purpose-built' for delivering multi-carrier, multi-service solutions, and it would be prohibitively expensive to build such a system yourself. By choosing MegaPath, you're able to leverage this comprehensive, robust systems architecture to ensure your IP data and voice solutions are delivered and supported with the highest quality service available.