Riverbank Volkswagen Implements MegaPath's Duet Service
VW Dealership Relies on Award-Winning Voice and Data Service to Improve Customer Service and Data Sharing with Headquarters
COSTA MESA, CA, August 3, 2009 — MegaPath, Inc., the leading provider of managed IP data, voice, and security services in North America, announced today that Riverbank Volkswagen, the oldest family-owned VW dealership in Connecticut, has deployed MegaPath’s award-winning Duet™ service to improve productivity and customer service. Riverbank VW is leveraging Duet to share and access corporate data, as well as improve customer response time and satisfaction by ensuring network uptime to process and quickly respond to Web site leads.
“To remain competitive in today’s automotive industry, we continually evaluate technology solutions that are going to benefit our customers as well as help staff be more productive. The key is to find a service that checks all the boxes without a huge price tag attached to it,” said Andrew Goldstein, President of Riverbank Volkswagen. “MegaPath’s cost-effective, fully-managed Duet service gives the entire team from sales to technicians to office personnel a reliable voice and data service that translates into superior customer service and improved interaction with corporate headquarters.”
Riverbank Volkswagen is using MegaPath’s Duet service to connect with customers and communicate with headquarters. With a fast and reliable Internet connection and a private voice-optimized network, Riverbank VW’s sales team can handle customer inbound calls and respond to Web site leads delivered to a dedicated email account. Office personnel and service technicians are also able to access, in real-time, corporate information such as inventory, car manual updates and parts information to better serve customers when cars are brought in to be serviced.
“While we’ve had other providers in the past, there was an issue of reliability and excessive downtime in the service. Time is money and when the system is down, it has a trickle down effect from sales to the service department. In just four months as a MegaPath Duet customer, we’ve experienced no downtime, so we are always able to communicate with customers, vendors and corporate,” continued Goldstein.
Riverbank VW is also seeing value in MegaPath’s Duet service email feature. This user friendly function enables anyone to set-up email accounts in a matter of minutes, not days, for both existing staff and new hires so they can immediately begin communicating internally and with customers.
“It's a wired world and consumers want quick access to information and a speedy response when it comes to making a big ticket item purchase. If your communications services are down, consumers will spend their money elsewhere,” said Beth Tyebjee, SVP of Marketing at MegaPath. “Our Duet line of services is helping Riverbank VW communicate with potential customers before they even step on the showroom floor. From there, the speed and reliability of Duet ensures timely access of important information about parts and troubleshooting repairs, which improves the likelihood of satisfied, and most importantly, repeat customers.”
Duet leverages MegaPath’s all-optical MPLS network to deliver a low-cost, high-speed Internet and full-featured voice service bundle that is ideal for small-to-medium sized businesses. Duet includes productivity features found in enterprise voice and data solutions without the staffing requirements or investment in network and telephony needed for customers to deploy their own infrastructure.
For more information on MegaPath’s Duet service, visit http://www.megapath.com/voice/hosted/
About Riverbank Volkswagen
Established in 1958, Riverbank Volkswagen (VW) is the oldest family owned and operated dealership based in Stamford, Connecticut. As part of the Volkswagen Group, the third-largest automaker in the world, Riverbank VW is dedicated to customer satisfaction through great service and employing the latest technology within the dealership and via the Web to provide customers with a complete purchasing experience. For more information on Riverbank VW, visit www.riverbankvw.com
About MegaPath, Inc.
MegaPath is the leading provider of managed IP communications services in North America.MegaPath leverages its wide selection of broadband connectivity, Virtual Private Networks (VPN), Voice over IP (VoIP) and security technologies to enable businesses to lower costs, increase security and enhance productivity. Businesses of all sizes can easily and securely communicate between their headquarters, branch offices, retail locations, mobile workers, and business partners. To learn more about why over 23,000 companies have chosen MegaPath’s managed IP data, voice and security services to improve their business communications, visit www.megapath.com or call 1-877-MegaPath (634-2728).
MegaPath Media Contact:
Welz & Weisel Communications