Hosted Voice Release Update: Unified Communications, Faster Install, and More
MegaPath has made some exciting new enhancements to our Hosted Voice service and supporting tools to help businesses support their increasingly mobile and distributed workforces. These enhancements include new Unified Communications features, a new faster installation option, portal improvements that speed ordering and simplify administration, and more.
Introducing Unified Communications.
MegaPath now offers a comprehensive suite of Unified Communications (UC) services as an optional feature set available with MegaPath Hosted Voice. MegaPath UC integrates voice telephony with other communication technologies such as Instant Messaging, Presence, Screen Share, SMS Text, and HD Video Calling — enabling users to seamlessly communicate across their smartphone, tablet and desktop devices. These new UC features improve productivity and collaboration by enabling employees to:
- See when colleagues are online and connect in real-time for time-sensitive matters
- Send and receive messages instantly from any device using their Hosted Voice business number
- Hold face-to-face video calls for improved communication and increased meeting engagement
- Share their screen and presentation materials with up to 100 participants to increase meeting effectiveness, especially across disparate teams
New, Faster Installation Option.
MegaPath is introducing a new and faster installation option. It’s great for customers that need to expand into new offices quickly, or those that simply prefer to do their own installation. Customers that choose this option will get their phones in about a week. For customers that prefer a hands-off installation, a fully-managed installation with a dedicated account manager and an onsite technician is also available.
Most other Hosted VoIP providers require customers to buy a minimum number of seats in order to benefit from the lowest promotional pricing, around-the clock support, or even satisfaction guarantees. With MegaPath, customers get access to the best advertised price, 30-day satisfaction guarantee, and 24/7/365 support whether they buy one seat or a thousand. In addition, MegaPath allows its customers to add advanced features, such as call recording, to any package a la carte. In contrast, some of our competitors require the purchase of pricier packages in order to obtain certain features.
Competitive Plans and Pricing
Starting at $19.95 (local calling) and $24.95 (unlimited nationwide calling).
Budget-friendly Payment Terms.
With some other service providers, getting the lowest price often requires paying up front for a year’s worth of service. With MegaPath, customers pay a monthly invoice and still get the lowest pricing.
Customer Portal Enhancements.
Several enhancements have been made to my.megapath.com to give our customers greater functionality and easier self-administration. Earlier this year, MegaPath gave our customers the ability to order and upgrade services and equipment online, as well as the ability to chat with tech support, billing, and order provisioning. Recently, we released self-service porting of phone numbers and a facelift of the Voice Admin section providing a much more intuitive interface for making changes to user accounts.
MegaPath’s voice network achieves 99.999% availability, giving our Voice customers the highest level of reliability in the industry. Additionally, MegaPath controls traffic on its own private, nationwide IP data network, which allows MegaPath to maintain a Quality of Service (QoS) guarantee end to end in a manner not possible from most providers.
Businesses continue to look to streamline communications, improve collaboration, and support mobility. MegaPath continues to meets these needs by providing cost-effective Voice services that deliver collaboration and mobility features and tools that are simply unmatched by other providers. For more information, contact us today.