Simple, Cost-effective, Nationwide Broadband Connectivity
Today, Internet connectivity is a crucial component of virtually any business. But for some businesses, it is critical to their success. It also means making important data available to your employees quickly, whether they work at home, at small branch offices, in retail stores, or just need to work from home once they leave the office. MegaPath's Broadband Access changes everything - with a cost-effective, high-speed, "always-on" nationwide connectivity solution that is easy to deploy, manage and support. MegaPath delivers just that. Our Internet access will allow you to communicate more effectively with your customers, partners, suppliers, employees and other stakeholders.
The Right Broadband Service for Every Situation
MegaPath has the solution, whether you're an enterprise with high-bandwidth requirements for connecting lots of branches, store fronts, teleworkers or even the corporate headquarters; or you're an operator of a home or single-site business.
We're confident that MegaPath has the best answers to each of these questions. That's because MegaPath's Internet Access services provide companies like yours with unsurpassed selection, performance, reliability and interoperability. We offer one of the widest selections of high-speed, business class broadband services available including: T1 and Bonded T1, Business Ethernet, DSL, Cable, Satellite, Wireless Broadband, and DS3/OCx.
Broadband Access Aggregation
The task of providing connectivity for a multiple location business can be an arduous undertaking. It involves not only contacting up to hundreds of broadband carriers to arrange service, but also managing individual agreements, installations and billing. Many customers look to MegaPath to act as a single source provider for managed network access including provisioning, deployment, monitoring, management and consolidated billing.
Access Technology Acquisition
MegaPath is access technology neutral and will provision access services with any service provider that has service available for a particular location. We work with over 300 telco and cable companies to provide customer access using DS3 /OCx, xDSL, T1, Cable or Satellite technology. (click image to enlarge)
MegaPath uses a proprietary online pre-qualification tool designed to provide customers with instant results of high-speed Internet access availability to service locations as requested, saving customers hours of time and headache. Results include access technology availability, speed and cost for each business location, providing customers key information to plan their access deployment. Once the customer selects access service for every location, MegaPath begins a comprehensive and dedicated deployment process, taking care of every aspect so that customers can focus on their business. The process is as follows: (click image to enlarge)
Proactive Access Monitoring
Automatic Problem Detection and Resolution
MegaPath prides itself on providing a business-class broadband access service that is reliable and offers maximum uptime. To accomplish this, MegaPath has implemented comprehensive tools and systems to continuously monitor our customers broadband access lines and send automatic notifications if any faults are detected. If a connectivity failure occurs, an alarm is triggered at the MegaPath NOC and a trouble ticket is automatically opened. MegaPath technicians on staff 365 x 24 x 7 proactively initiate the troubleshooting process and keep you informed of the resolution status. Plus, you can see the details and status of your Network and Customer Premise Equipment (CPE) through the MegaPath Customer Portal. So, you have complete control and confidence in the performance of your entire network.
One of the commonly underestimated tasks of deploying a wide area network, Virtual Private Network or teleworker program is standardizing and managing Customer Premise Equipment (CPE). From vendor selection, procurement, configuration and installation, to troubleshooting and repairing or replacing broken devices, CPE management can add significant costs and risks that can mean the difference between success and failure. The MegaPath CPE solution addresses all your CPE management issues.
MegaPath Proactive Access Monitoring Solution includes:
- Automated fault and resolution notification via email
- 24 x 7 proactive monitoring and support
- Automated ticket creation
- Configuration and installation of all monitoring and support components
- Real time broadband network status reports
- Broadband access availability summary reports
- Trouble ticket status and summary reports
- Proactive Access Monitoring Benefits
CPE Management
One of the commonly underestimated tasks of deploying a wide area network, Virtual Private Network (VPN) or teleworker program is standardizing and managing Customer Premise Equipment (CPE). From vendor selection, procurement, configuration and installation, to troubleshooting and repairing or replacing broken devices, CPE management can add significant costs and risks that can mean the difference between success and failure.
Companies typically lack the tools and personnel necessary to monitor and remotely manage all the different types of CPE throughout their network. This problem is even more challenging for broadband networks, since many sites may have different broadband providers, each with different equipment. And, the equipment that most broadband providers use is simply not capable of being managed remotely, since this is not a service they typically provide. For instance, it typically does not support SNMP for monitoring and asset tracking, CLI for bulk configuration and automated activation scripts, TFTP for firmware updates and patches, or troubleshooting tools like PING, traceroute and reverse DNS look-up. It is simply is not enterprise-class equipment and is not appropriate for supporting a mission-critical enterprise WAN.In addition, we leverage proven processes and advanced off-the-shelf and internally developed systems to manage your CPE. This enables us to rapidly deploy your network, make necessary configuration changes or software upgrades remotely, monitor your CPE 24/7, and diagnose and resolve issues quickly and accurately. Plus, you can see the details and status of your CPE through the MegaPath Customer Portal. So, you have complete control and confidence in the performance of your CPE, and your entire network.
MegaPath recognizes the challenges of managing CPE and has developed Managed CPE Plus to meet your CPE management needs. We only use enterprise-class equipment with the management capabilities listed above, and we standardize our customers' networks on a specific CPE make, model, firmware and configuration for each access technology. We understand that each customer has unique CPE requirements and so we offer a broad selection of CPE equipment from the following best-in-class vendors:
The Value of a Managed Broadband VPN
MegaPath's Managed Broadband or Site-to-Site VPN and Remote Access VPN solutions offer greater value than similar services offered by traditional carriers, since they include the standard Managed CPE services listed below for the associated MegaPath provided DSL or Cable gateway routers. We'll even provide same day onsite CPE replacement and include CPE related issues in our end-to-end SLAs, for customers that purchase our Managed CPE Plus service. No other service provider offers this level of support. That's because at MegaPath, we treat our customer's CPE as an integral part of our network infrastructure and our ability to deliver end-to-end network performance. If you were to hire a network integrator to perform these services, it could cost as much as the network access itself. This is just one of the reasons why a MegaPath managed broadband network is such a great value in terms of total cost of ownership.
So if you want a Manager Service Provider that takes accountability for your entire network, CPE-to-CPE, and has the ability to provide comprehensive CPE management services, choose MegaPath.
Managed CPE Features and Benefits
| Planning and Design |
| CPE Selection, Procurement and Financing (Credit Approval Required) |
Easier vendor management and less capital investment for deploying your enterprise network |
| Implementation |
| Pre-Configure, Test, Package, Ship and Install CPE |
Faster, error-free deployments with fully managed, plug-and-play provisioning |
| Maintenance |
| Manage and Extend CPE Warranty for the life of MegaPath Service |
Your network is "future-proofed" through MegaPath managing potential hardware or firmware issues |
| Onsite Repair* |
| Same Day, 24x7, On-Site Repair/Replacement |
Minimize network downtime with structured program to ensure timely repair or replacement of non-operational equipment |
| Monitoring & Alerting |
| CPE Monitoring 24x7x365 and Proactive Alerts Of CPE Outages |
Mission-critical network reliability delivered through automated equipment monitoring and structured notification procedures for outages and repair status |
| Customer Support |
| CPE Technical Support and Troubleshooting 24x7x365 |
Lower operational costs and reduce downtime using CPE specialists who can provide quick diagnosis and resolution of any problems |
| Web-Based Tools |
| Online Access to CPE-Related Trouble Tickets |
Real-time status information on trouble-tickets is only a click away using the MegaPath Customer Portal |
| Upgrades & Changes |
| Asset Tracking and CPE Configuration and Firmware Lifecycle Management
|
Minimize total cost of ownership and improve disaster recovery posture by maintaining accurate CPE records and automating firmware upgrades and configuration changes |
| End-To-End SLAs* |
| Broadband SLAs Include CPE Related Issues * Only with Managed CPE Plus service. Additional service charge applies |
Ensure complete accountability and support for your entire network |
* Only with Managed CPE Plus service. Additional service charge applies.
