CPE Management

One of the commonly underestimated tasks of deploying a wide area network, Virtual Private Network (VPN) or teleworker program is standardizing and managing Customer Premise Equipment (CPE). From vendor selection, procurement, configuration and installation, to troubleshooting and repairing or replacing broken devices, CPE management can add significant costs and risks that can mean the difference between success and failure.

Companies typically lack the tools and personnel necessary to monitor and remotely manage all the different types of CPE throughout their network. This problem is even more challenging for broadband networks, since many sites may have different broadband providers, each with different equipment. And, the equipment that most broadband providers use is simply not capable of being managed remotely, since this is not a service they typically provide. For instance, it typically does not support SNMP for monitoring and asset tracking, CLI for bulk configuration and automated activation scripts, TFTP for firmware updates and patches, or troubleshooting tools like PING, traceroute and reverse DNS look-up. It is simply is not enterprise-class equipment and is not appropriate for supporting a mission-critical enterprise WAN.

MegaPath recognizes the challenges of managing CPE and has developed Managed CPE Plus to meet your CPE management needs. We only use enterprise-class equipment with the management capabilities listed above, and we standardize our customers' networks on a specific CPE make, model, firmware and configuration for each access technology. We understand that each customer has unique CPE requirements and so we offer a broad selection of CPE equipment from the following best-in-class vendors:

In addition, we leverage proven processes and advanced off-the-shelf and internally developed systems to manage your CPE. This enables us to rapidly deploy your network, make necessary configuration changes or software upgrades remotely, monitor your CPE 24/7, and diagnose and resolve issues quickly and accurately. Plus, you can see the details and status of your CPE through the MegaPath Customer Portal. So, you have complete control and confidence in the performance of your CPE, and your entire network.

The Value of a Managed Broadband VPN

MegaPath's Managed Broadband or Site-to-Site VPN and Remote Access VPN solutions offer greater value than similar services offered by traditional carriers, since they include the standard Managed CPE services listed below for the associated MegaPath provided DSL or Cable gateway routers. We'll even provide same day onsite CPE replacement and include CPE related issues in our end-to-end SLAs, for customers that purchase our Managed CPE Plus service. No other service provider offers this level of support. That's because at MegaPath, we treat our customer's CPE as an integral part of our network infrastructure and our ability to deliver end-to-end network performance. If you were to hire a network integrator to perform these services, it could cost as much as the network access itself. This is just one of the reasons why a MegaPath managed broadband network is such a great value in terms of total cost of ownership.

So if you want a Manager Service Provider that takes accountability for your entire network, CPE-to-CPE, and has the ability to provide comprehensive CPE management services, choose MegaPath.

Managed CPE Features and Benefits

Planning and Design
CPE Selection, Procurement and Financing (Credit Approval Required)		Easier vendor management and less capital investment for deploying your enterprise network
Implementation
Pre-Configure, Test, Package, Ship and Install CPE		Faster, error-free deployments with fully managed, plug-and-play provisioning
Maintenance
Manage and Extend CPE Warranty for the life of MegaPath Service	Your network is "future-proofed" through MegaPath managing potential hardware or firmware issues
Onsite Repair*
Same Day, 24x7, On-Site Repair/Replacement		Minimize network downtime with structured program to ensure timely repair or replacement of non-operational equipment
Monitoring & Alerting
CPE Monitoring 24x7x365 and Proactive Alerts Of CPE Outages		Mission-critical network reliability delivered through automated equipment monitoring and structured notification procedures for outages and repair status
Customer Support
CPE Technical Support and Troubleshooting 24x7x365		Lower operational costs and reduce downtime using CPE specialists who can provide quick diagnosis and resolution of any problems
Web-Based Tools
Online Access to CPE-Related Trouble Tickets		Real-time status information on trouble-tickets is only a click away using the MegaPath Customer Portal
Upgrades & Changes
Asset Tracking and CPE Configuration and Firmware Lifecycle Management		Minimize total cost of ownership and improve disaster recovery posture by maintaining accurate CPE records and automating firmware upgrades and configuration changes
End-To-End SLAs*
Broadband SLAs Include CPE Related Issues * Only with Managed CPE Plus service. Additional service charge applies		Ensure complete accountability and support for your entire network

* Only with Managed CPE Plus service. Additional service charge applies.