Proactive Access Monitoring

Automatic Problem Detection and Resolution

MegaPath prides itself on providing a business-class broadband access service that is reliable and offers maximum uptime. To accomplish this, MegaPath has implemented comprehensive tools and systems to continuously monitor our customer’s broadband access lines and send automatic notifications if any faults are detected. If a connectivity failure occurs, an alarm is triggered at the MegaPath NOC and a trouble ticket is automatically opened. MegaPath technicians on staff 365 x 24 x 7 proactively initiate the troubleshooting process and keep you informed of the resolution status. Plus, you can see the details and status of your Network and Customer Premise Equipment (CPE) through the MegaPath Customer Portal. So, you have complete control and confidence in the performance of your entire network.

One of the commonly underestimated tasks of deploying a wide area network, Virtual Private Network or teleworker program is standardizing and managing Customer Premise Equipment (CPE). From vendor selection, procurement, configuration and installation, to troubleshooting and repairing or replacing broken devices, CPE management can add significant costs and risks that can mean the difference between success and failure. The MegaPath CPE solution addresses all your CPE management issues.

MegaPath Proactive Access Monitoring Solution includes:

Automated fault and resolution notification via email
24 x 7 proactive monitoring and support
Automated ticket creation
Configuration and installation of all monitoring and support components
Real time broadband network status reports
Broadband access availability summary reports
Trouble ticket status and summary reports
Proactive Access Monitoring Benefits