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Insurance and Financial Services
Using communications to create a strategic advantage
The insurance and financial services industries continue to adapt to numerous changes in the marketplace. Changing regulations and legislation presents both opportunities and challenges. Opportunities arise as insurance and financial institutions are allowed to offer an ever-broadening range of services, challenges involve achieving regulatatory compliance in a timely fashion.
These competitive pressures challenge insurance and financial services providers to streamline their operations as they seek cheaper, faster-to-market solutions that meet customer and business partner demands. Profits are dependent on acquiring new customers and improved cross-selling of products and services while minimizing transaction costs.
What can a MegaPath Managed Network solution do for your insurance and financial services business?
MegaPath's managed services solutions allow Insurance and Financial Services companies to leverage technological advances in communications and applications to gain a strategic advantage - whether it's using a secure IP VPN broadband network to connect branch offices or building more efficient contact centers. Here's how:
| Fast Information Retrieval |
Connect all your locations via the same network, enabling real-time data between locations. Store, access and distribute client information while facilitating compliance with government (Sarbanes-Oxley) regulations. |
| Stay in Touch With Clients |
Firms are under escalating pressure to be responsive around the clock, both inside and outside the office. To respond to clients and colleagues. Insurance and financial professionals need secure real-time access to client information, reference material and communication tools at work, at home, or on the road. |
| Secure Information Transport |
The need to protect proprietary company information and confidential client records is essential and being driven by adherence to legislation and regulation such as the U.S. Gramm-Leach Bliley Act of 1999 (customer privacy requirements) and U.S. Sarbanes-Oxley Act of 2002 (corporate governance). Insurance and financial services firms need the ability to apply security to their communications infrastructure, safeguarding sensitive information and protecting valuable business assets. |
| Collaboration Support |
Insurance and financial professionals need the ability to interact quickly and efficiently with clients, business partners, subject matter experts, and other associates. To facilitate this collaboration, firms require support for advanced communication applications such as videoconferencing, IP Communications, and other collaboration tools. |
| Transform the Way You Do Business |
The new service model calls for engaging customers through a balanced blending of contact centers, Web, and voice self-serve applications. Many firms are finding the use of home-based call center agents to be more productive as well as providing a higher level of customer satisfaction. |
| Workforce Management |
Increase operational efficiency with applications like online employee training and centralized labor scheduling, payroll processing etc. |
| Comply with Changing Industry Legislation |
A robust secure network infrastructure provides an environment to meet the requirements of U.S. Gramm-Leach Bliley Act of 1999, The Check Clearing for the 21st Century Act of 2002, U.S. Sarbanes-Oxley Act of 2002 and enables Retail Banks to comply with the US . Patriot Act of 2001 on anti-terrorism, including the protection of electronic communications and disaster recovery provisions. |
| Integrate, Share and Analyze Information |
Enhance product and sales programs and better capitalize on experience using knowledge management systems. Integrate your back-office functions. |
| Streamline Operations |
Simplify administration and reduce cost by unifying your infrastructure into a secure, converged communication network. Ensure that "best practices" are consistently executed across the entire organization. Create paperless processes and automated workflow to help reduce errors and streamline operations. |
| Workforce Management |
Increase operational efficiency with applications like online employee training and centralized labor scheduling, payroll processing etc. |
| Reduce Operations Costs |
Reduce travel-related expenses through use of videoconferencing and other Internet-based collaboration tools, especially for larger firms with multiple locations. |
| Non-stop Operations |
Law firms and the legal staff depend on the network to effectively serve clients. To minimize unplanned network downtime, the infrastructure should be highly resilient. |
| Expand Your Business |
Add new facilities quickly and easily via nationwide network coverage and rapid provisioning. |
MegaPath's Insurance & Financial Sevices Experience
The MegaPath Advantage
Nationwide Broadband Coverage - 100% maximum coverage and flexibility to ensure available broadband access at all locations.
Single Point of Contact - MegaPath is the single source of contact for the design, deployment, monitoring, reporting, billing and support of remote connectivity solutions.
Comprehensive Product Set - MegaPath delivers secure access and managed network solutions that enable businesses to cost-effectively connect remote sites, mobile workers and home-based workers to centralized corporate resources.
Secure Information Transport - MegaPath enables highly secure data transport using Site-to-Site VPN with Insect technology to securely connect all locations to Corporate Headquarters.
Managed Implementation - Each MegaPath customer is assigned a dedicated Project Manager to ensure a smooth and timely implementation. MegaPath's Customer Central Web Portal provides a full view into the status of the project including installation progress and the network's configuration, status and performance.
Proactive Customer Support - USA-based certified engineers provide proactive network monitoring and the highest levels of support 24x7.
Best-in-Class Service Level Assurances - Guarantees response and resolution times for maintaining superb network performance. Connectivity backed by SLAs covering latency, availability and packet delivery.
Franchisee Communication - MegaPath Sales & Marketing teams assist franchisors with communication programs designed to help ensure network implementations are consistent across the franchisee organization. |
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