Troubleshooting

Solutions to common issues that can prevent you from using Speed Test Plus.

Speed Not As Expected

Several factors may slow your connection, resulting in lower-than-expected speeds. Try these simple suggestions below. But if your slower speeds persist, contact your broadband service provider to see if they can determine the issue. You can also learn more about the technical reasons why your speed may not be as expected on the Throughput section of our More Info page.

1. Be sure to stop any downloads or programs that may be using your connection while running the Speakeasy Speed test.
2. When using a wireless connection, there may be wireless interference. Try used a wired Ethernet connection instead.
3. Try rebooting your modem or router and then running the test again.

Java

The test requires a recent version of Java on your browser. Please install Java and then try again.

Firewalls & Adblock

Our speed test sends packets of empty data back and forth to your computer in order to test your line speed and quality over HTTP. Since we are a third party sending and grabbing data from your computer, some adblock, firewall, and security services interpret this as an attack and will act accordingly. Temporarily lowering the severity should allow the test to complete. Be sure to turn it back on before leaving our website!

Receiving a License Expiration Notice

This notice is in place to protect our speed test from being stolen and run, mirrored, or framed into another website.

To remove this notice:

• http://www.megapath.com/speedtestplus/
  Be sure you're going to the URL above. We have software in place to block the speed test being used from any other domain name.
• Clear Your Cache / MegaPath Cookies
  We frequently update our speed test. You may have an older version of the speed test cached for your browser. Clearing your cache and/or cookies should make the license error disappear.

Adobe® Flash Errors

The MegaPath Speed Test requires the newest version of Adobe's Flash Plug-in to be installed on the browser you are using.

• Why does it say I need at least version 10 of Flash when I already have it?
  Our speed test uses the very popular JavaScript package SWFObject to detect your Flash version.
  
  If you are certain that JavaScript is enabled, then there could be an error in your Flash installation. This problem is usually solved by uninstalling and then reinstalling Flash.
  
  We have also had reports from users of IE7 on Windows Vista that they had to specifically install the Flash Player ActiveX Control to get it working properly.
• Default Browser Issue
  A common situation in Windows has occurred where Windows will say an up-to-date Flash is already installed when you try to install an update for a browser that's NOT flagged as your "default browser". Make sure you're installing updates on the browser you're using, and not your default browser.
• Adobe Flash Player 9 on Windows Vista IE 7
  Some Vista users will experience an error because of a JavaScript security enabled by Vista (we use JavaScript to load the Flash components of our speed test). The newest security updates have fixed this problem for many users; be sure you're up-to-date.

Other Issues

• Inaccurate Results Over 20 Mbps
  Our speed test is tuned to measure broadband services up to 20 Mbps over HTTP. It takes a very customized installation to be able to accurately measure up to 100 Mbps over HTTP. We are working on a beta enhancement to the test that will accurately measure up to 100 Mbps. Stay tuned.
• Inaccurate Dialup Results
  Our speed test accurately checks broadband (DSL & T1) speeds over HTTP. Dialup modems have a specific compression technique within them that may negate the speed test from allowing for an accurate result over dialup.