Solutions to common issues that can prevent you from using Speed Test Plus.

Java and/or "Unknown" Results

An "Unknown" results occurs when the MOS score cannot be calculated. This happens when the Java required to run the test fails to initiate.

Java is a commonly-used component built into Speed Test Plus to measure Packet Loss. Without it, Packet Loss cannot be determined and the MOS score cannot be calculated.

The makers of Java frequently release updates that often interfere with the running of Speed Test Plus—such as changing the severity setting by which Java will have an alert threshold, or automatically turning off Java alerts—and your ability to easily determine why the Java is inoperable. Even with Java working successfully, you may see one or two alert messages. Allow the code to run and the test will complete. Troubleshoot Java issues by doing the following:

1. Install the most recent version of Java and try again.

2. Check your operating systems' settings for Java. You may need to enable Java content in the browser, adjust the security level, restore security promps or add to your Exception Site List. Below is a screenshot from a Window's users. The Java settings are located within Control Panel.

3. Check your browser's settings for the Java plug-in. Make sure your browser is set to alert you when a site is asking to use Java. For example, in Firefox this setting is "Ask to Activate." If your setting is "Never Activate" the Java will never run, and you will not be alerted by the Firefox browser that the test needs Java to run. The test will fail, without any message from your browser.

4. Lastly, an "Unknown" result may be due to firewall and adblock settings that stop the test from running. Read on.

Firewalls & Adblock

Our speed test sends packets of empty data back and forth to your computer in order to test your line speed and quality socket-to-socket or, as a fall-back, over HTTP. Since we are a third party sending and receiving a tiny data packet from your computer to perform the test, some adblock, firewall, and security services interpret this as an attack and will act accordingly. Temporarily lowering the severity should allow the test to complete. Be sure to turn it back on before leaving our website!

Speed Not As Expected

Several factors may slow your connection, resulting in lower-than-expected speeds. Try these simple suggestions below. But if your slower speeds persist, contact your broadband service provider to see if they can determine the issue. You can also learn more about the technical reasons why your speed may not be as expected on the Throughput section of our More Info page.

  1. Be sure to stop any downloads or programs that may be using your connection while running the Speed Test.
  2. When using a wireless connection, there may be wireless interference. Try used a wired Ethernet connection instead.
  3. Try rebooting your modem or router and then running the test again.

Receiving a License Expiration Notice

This notice is in place to protect our speed test from being stolen and run, mirrored, or framed into another website.

To remove this notice:

    Be sure you're going to the URL above. We have software in place to block the speed test being used from any other domain name.
  • Clear Your Cache / MegaPath Cookies
    We frequently update our speed test. You may have an older version of the speed test cached for your browser. Clearing your cache and/or cookies should make the license error disappear.

Adobe® Flash Errors

The MegaPath Speed Test requires the newest version of Adobe's Flash Plug-in to be installed on the browser you are using.

  • Why does it say I need at least version 10 of Flash when I already have it?
    Our speed test uses the very popular JavaScript package SWFObject to detect your Flash version.

    If you are certain that JavaScript is enabled, then there could be an error in your Flash installation. This problem is usually solved by uninstalling and then reinstalling Flash.

    We have also had reports from users of IE7 on Windows Vista that they had to specifically install the Flash Player ActiveX Control to get it working properly.
  • Default Browser Issue
    A common situation in Windows has occurred where Windows will say an up-to-date Flash is already installed when you try to install an update for a browser that's NOT flagged as your "default browser". Make sure you're installing updates on the browser you're using, and not your default browser.
  • Adobe Flash Player 9 on Windows Vista IE 7
    Some Vista users will experience an error because of a JavaScript security enabled by Vista (we use JavaScript to load the Flash components of our speed test). The newest security updates have fixed this problem for many users; be sure you're up-to-date.

Other Issues

  • Inaccurate Dialup Results
    Our speed test accurately checks broadband speeds socket-to-socket, and as fall-back, over HTTP. Dialup modems have a specific compression technique within them that may negate the speed test from allowing for an accurate result over dialup.
CALL US: 800-556-5829 to speak to one of our Business Consultants today.