Online Support Resources
SMB Customer Portal
Customers can manage services and add Voice seats, create trouble tickets, and make payments.
Enterprise Customer Portal
Enterprise customers can manage services, monitor trouble tickets, and make payments.
Voice Learning Center
From basic tools to advanced configurations, learn how to use the features of your Voice service.
Check network status and sign up for email notifications.
Moving Your Office
Make arrangements to move your MegaPath service.
Call 877-611-MEGA (6342), opt. 2
Remote IT Support
Get help with LAN issues from the pros. This one-time or subscription service is now available.
Explore the SMB Customer Portal – watch video demos
For technical and billing issues, MegaPath offers support in the following ways:
- By Phone: 877-611-6348
- Via Portal: http://my.megapath.com
A trouble ticket with an incident number will be assigned on the first contact. If an order falls outside of normal provisioning time frames or if a trouble ticket falls outside of response or repair service level agreements, an escalation path is available.
General Information & Forms
If you wish to cancel your MegaPath service, please make your request by telephone. Call 877-611-6342 (select option 2 then follow the menu options) between the hours of 6 am and 5 pm PT.
For provisioning, tech support, billing or other issues you can also call us at 877-611-MEGA (877-611-6342)