Gartner, the IT research & Advisory firm, aptly defines a Real-Time Enterprise as "an enterprise that competes by using up-to-date information to progressively remove delays to the management and execution of its critical business processes." In other words, real time enterprises automate anything that will speed up time between decision and execution.
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MegaPath delivers on the promise of a Real-Time Enterprise as it applies to managing your network services by including all Account Management information within the Customer Portal. From the contact info for each member of your Service Deliver Team to the types of circuits and CPE at each site, the provisioning and performance history, and billing info - it's all right at you fingertips. It also enables you to access important documents related to your service and provides an interface for you to quickly and easily send messages to various groups within MegaPath. All of this enables you to operate more efficiently. It also enables MegaPath to streamline operations, which is how we're able to offer superior service at lower costs.
MegaPath leverages
the Account Management tools within
the Customer Portal to facilitate
ordering and customer support.
For each customer, we set up specific "packages" of
services and defined service delivery
and support procedures. This information
is entered into the portal and
since our provisioners use the
Customer Portal to deploy your
network, your network information
is always up-to-date. Your can
also easily update your contact
information online - at any time
via the portal.
In short, the Account Management features enable MegaPath to operate as a Real-Time Enterprise in deploying and supporting your network:
- Account set-up and access/CPE/service "packages"
- Customer-specific and general product documentation
- CPE asset tracking and reporting of circuit moves, adds and changes
- Customizable on-line help, emails, and other notifications
- Trouble tickets and service Availability & MTTR reports
- On-line invoice review and download
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