The Customer Portal is a key component of MegaPath's Customer Support offering. This award-winning web-based application includes a suite of tools and online reports that provide complete visibility and control over your MegaPath broadband access, VPN, security and value-added services. This system is symbolic of MegaPath's open-communication, team approach - we are completely transparent in the way we build, manage and support your network.

The Customer Portal lets you easily manage your remote users or sites and their network and security infrastructures. It delivers unparalleled automation and scalability for order and account management, and real-time monitoring.

• Order Management
  • User Enrollment
  • Service Pre-qualification
  • Provisioning
  • Order Status
• Account Management
  • Contact Info
  • Trouble Ticketing
  • Online Billing
• Network Monitoring
  • Network Monitoring
  • Usage Reporting

The Customer Portal intelligently automates the service order management process, making it possible to deploy large-scale networks quickly and accurately. It automatically determines what access technologies are available at each of your sites and facilitates the provisioning process with automated emails, online surveys and software downloads to ensure easy, error-free installation. It also provides step-by-step status reports and order management tools that put you in control of the process and bring your network services online that much faster.

Administer Your Account Online

The Customer Portal makes account management easy, saving you time and ensuring that the most accurate contact information is always available to our NOC and customer support representatives. You can get quick answers to routine questions and view or edit your account information anytime, day or night. It also enables you to view your bills online and assign each site or remote user to the appropriate cost center, so your managers can budget for and track their respective network costs.

Manage Your Entire Network

The Customer Portal gives you an up-close and detailed view of your services and the ability to manage your entire network. From your company headquarters or data center, to your branch offices, retail outlets, extranet partners, teleworkers and mobile employees, The Customer Portal delivers real-time network management, monitoring and reporting with the click of a mouse. You can see the status of your circuits throughout the provisioning process, the availability and MTTR, and any trouble tickets associated with any of your MegaPath services. In fact, most of MegaPath's value-added services also include management reports so that you have a comprehensive perspective of your entire network, security services and related applications.

Scalability, Control and Complete Visibility

In summary, The Customer Portal gives you complete visibility and control over all of your remote users and sites. This powerful tool enables you to deploy expansive networks without minimal time and effort - saving you money and reinforcing the value of MegaPath's IP data, voice and security services.