Implementation Process

On-time, Error-free Deployment

MegaPath agrees with the adage that there is no second chance to make a first impression. To ensure each customer has a positive first impression of MegaPath, we have invested in and have developed a comprehensive and well-designed implementation process.  MegaPath has proven the quality of its implementation process with successful implementations of large and complex VPN, Security and Internet solutions for enterprises, teleworker environments and retail and restaurant chains. MegaPath's implementation process is quick, thorough and error-free, even for the most demanding customer scenarios.  A brief description of MegaPath's implementation process is below:

Customer Deployment Plan

At the heart of any relationship with MegaPath is a Customer Deployment Plan. The Customer Deployment Plan is a 'playbook,' prepared by the MegaPath Professional Services Manager in consultation with the customer and the Service Delivery Team. This is a detailed plan for a customer that maps the entire process, from enrollment, provisioning and installation of MegaPath services. The Customer Deployment Plan specifies the start/end dates and person(s) responsible for completing each action item associated with the deployment. The plan is mutually agreed upon in a "kickoff meeting" with the customer and Service Delivery Team. The Professional Services Manager continually updates the Deployment Plan as key milestones are achieved and communicates the status of the deployment to the customer and the Service Delivery Team.

Customer Support Procedures

Though MegaPath has built its network and service offerings to avoid outages, the company understands the need to prepare for all scenarios. For each customer, the MegaPath Professional Services Manager prepares a Customer Support Procedures Document. This document lists the contact info and the roles/responsibility for each member of the Service Delivery Team. It also specifies in detail how each customer will be supported, including proactive notification of outages, trouble ticket updates and escalation procedures.

Escalation Procedures

MegaPath has developed a thorough and timely escalation procedure plan in the event of an outage. Each customer can expect specific notification and escalation to MegaPath engineers and senior management, and any applicable access or application partner support organizations, to be followed in a timely manner until a customer issue is resolved to his/her satisfaction.