One of the most important considerations when deploying a wide area network is how to effectively monitor all the circuits and critical devices at each endpoint. This can be complicated by the use of different access technologies from different broadband providers, especially if it means using dynamic IP addresses to avoid costly surcharges or reach sites served by rural Telcos and MSOs. You could invest thousands of dollars and still be left with a system that doesn't meet all of your requirements. and then you still need the staff to manage and support it. This is one of the reasons why companies choose a Managed Service Provider. However, in making this selection, its important to choose one that has the systems to provide complete network visibility and alert you of any issues.
MegaPath has engineered its Network Monitoring system to operate across all types of access technologies - even those with dynamic IP addresses - and automatically alert you in the event of an outage. In addition to monitoring all of the circuits and devices within our network, MegaPath uses this system to proactively monitor your access circuit, VPN tunnel, gateway router and virtually any networked device on your LAN. If the Customer Portal detects an issue with any of these network elements, it automatically alerts our NOC engineers who immediately take action to diagnose and resolve the situation. The system can also automatically generate an email notifying you of the issues, and/or our NOC engineers can call you personally. Either way, you can be sure that the issue is quickly identified and that our engineers have the necessary tools to trouble shoot and correct it.
See The Real-Time Status Of Your Network
The Customer Portal provides web-based reports that let you see the real-time availability of your broadband connection or managed VPN. You can also view historical availability and MTTR reports to research past issues and verify SLAs. And, if you want to know the details regarding a particular issues, you can even view the engineers' notes in the trouble tickets for that site. It's a powerful tool that gives you the visibility you need to stay on top of any network issues.
Complete Visibility With Extended Monitoring
In addition to monitoring the gateway routers at each of your sites, the Customer Portal can monitor additional devices within each site's LAN, as part of our Extended Monitoring service. These devices are listed within the Network Monitoring real-time and historical reports, so you can track their status in conjunction with your wide area network.
Purpose Built For Broadband WANs
The Network Monitoring system is purpose-built using reliable, off-the-shelf Microsoft.NET technology. However, MegaPath has invested countless hours optimizing this solution to work properly in a multi-access, multi-carrier broadband environment. We've also integrated it with our other NMS and OSS systems to enable us to use it as part of our service delivery and support processes.
It's this vision and experience that separates MegaPath from other broadband providers and enables us to deliver a higher level of service and support. |
