Provisioning complex network services to numerous locations can be a daunting task, especially when it involves different types of access and communications technologies and multiple vendors. Those businesses that have tried to do it on their own using spreadsheets and project planning applications have found that coordinating all the activities and following up with vendors and users can become a significant drain on resources. Even service providers that have dedicated provisioning teams but lack the appropriate tools can delay your deployment and make mistakes that result in poor service and unexpected costs.
MegaPath understands the challenges of ordering and tracking the deployment of complex network services - we've been doing it since 1996. For this reason, one of first priorities was to build easy to use and customizable tools into our Customer Portal, making network provisioning simple, flexible and scalable.
The Customer Portal Order Management tool automates all aspects of the service delivery process for fast, error-free deployment of your network and any associated security technologies, networked applications and value-added services. From customized email invitations to remote users and bull uploads of office or retail store locations, to online site surveys, multi-carrier broadband prequals, distribution of remote access software and detailed status reports, the Customer Portal offers the most comprehensive set of order management capabilities available:
- Individual or bulk upload of remote users or sites (API available)
- Customized end-user email communications
- Automated email invitations
- Automated email updates
- Web-based registration forms and surveys for data collection
- Automated broadband prequal and provisioning processes
- Facilitation of online or CDROM distribution of VPN Client
- Branded web screens for individual customer environments
- Detailed and summary order status reports
The Order Management system is designed to accommodate all types of sites and remote users, regardless of underlying access technology service vendor. This approach enables us to coordinate the deployment your entire network so that all services are delivered at the right time and in the most efficient manner. It allows us to easily substitute different access types, if necessary, and efficiently process moves, adds and changes to adapt your network as your business grows.
Automated Emails Make Enrollment Easy
Simply upload your sites and remote users into the Customer Portal, or, for large dynamic populations, we can integrate this XML-based system with your ERP application. This allows us to automatically process your service orders and update your enterprise systems, drastically reducing the strain on your administrative personnel. For remote users, the portal can generate customized end-user emails that explain your remote access program and invite your employees to participate by clicking on a link to complete an online registration form and (if applicable) download our remote access software. You can customize this registration form and other end-user surveys to collect information specific to your needs, and generate reports based on this criteria. So, you'll have up-to-date info on your users and we'll have the information we need to provision our services quickly and correctly.
Broadband Prequalification, Service Selection And Provisioning
The Order Management system is e-bonded with our access partners' systems to automate and expedite the pre-qualification and provisioning of broadband services. If you specify your preference of access technologies for each group of sites or users, the Customer Portal will check all of our partners' systems to determine which types of access are available at each site and automatically complete the service enrollment process. Alternatively, you can view the access technologies that are available and select them site by site, or take a hybrid approach where you review those sites that do not qualify for their first choice of access technology and decide which others may be suitable. Either way, all of the information is always available to you via the Customer Portal's interactive reports.
Once the access and services for a given site have been selected, the Customer Portal carefully tracks the order process and keeps you informed of the progress every step along the way. Remote users receive email notification of each major milestone throughout the provisioning process, and you can view status reports online. The Customer Portal's innovative pie-chart reports let you see what portion of your users or sites at each stage of the provisioning process, and clicking on a particular stage you can drill down and view detailed information on each user or site - including the actual provisioner's notes. So you know exactly what's happening with each site or user's service and plan accordingly.
The Rapid, Scalable, Easy Way To Deploy Complex Networks
In summary, the Customer Portal Order Management system enables MegaPath to rapidly and accurately deploy all types of access and security technologies, networked applications and value-added services to build expansive, integrated site-to-site and remote access networks. It gives you complete visibility and control without burdening your IT staff with unnecessary work. No more wrestling with spreadsheets and project planning software - all the information you need is neatly organized and at your finger-tips anytime, day or night. It's the only way to manage a large-scale or complex network deployment.
We encourage you to call 1-877-MEGAPATH and have one of our sales consultants provide a personal demo of this unique application. |
