People and Processes

Continually Striving for Service Excellence

Every MegaPath employee knows that customers matter most, and they spend every day striving to provide them with the best service possible. From our Sales Engineer's meticulous attention to detail when designing your network to the relentless troubleshooting efforts that are the hallmark of our NOC technicians, our employees take great care to ensure service excellence.

MegaPath plans for a wide array of scenarios, even extremely unlikely ones, under the belief that a response to unlikely and unexpected events is of great value to customers. MegaPath understands that every minute of customer downtime represents lost revenue, both for the customer and for MegaPath. This is the driver behind our detailed implementation processes and proactive monitoring efforts - so everything goes as planned and there are no "surprises."

MegaPath's customer support people and processes are strengthened by their team approach, flexibility and rapid response.

Team Approach

Through its innovative Service Delivery Teams MegaPath deploys VPN, Security and IP Voice experts for each customer implementation. Teams are recognized based upon their service metrics and customer satisfaction surveys. Through this collaborative, team approach to service delivery, we have created a work environment that promotes a self-reinforcing cycle of customer-employee-company success.

Flexibility

MegaPath uses rigorous processes to ensure the highest quality service, and also understands that each customer environment is unique. Just as MegaPath has the flexibility to combine various products, features and services to create a tailored solution, we can also customize the Customer Project Plans, Customer Support Procedures and Escalation Procedures within our Implementation Process to meet your unique business requirements.

Quick Response

MegaPath values speed. With our Proactive Monitoring, and troubleshooting systems and procedures, we can alert customers about a problem and its status before the customer is even aware that the problem exists and, in many cases, diagnose and repair it before it impacts them. That's the real payback for the substantial investment we've made in our people, processes and systems - so you don't have to. It means greater uptime and performance for your network and, ultimately, more profit for your company.