Frequently Asked Questions About Hosted Voice

If you have questions not covered here, please feel free to call our MegaPath Hosted Voice sales department at 866-270-7736.

View all questions and answers.

What broadband speed do I need to use MegaPath Hosted Voice?

A minimum of 384 Kbps—both directions (upload and download)—is required to support the first two voice calls. You will need at least 96 Kb for each concurrent call to support high voice quality.

To determine the number of concurrent calls, for a typical installation, use one-third the number of phones on your local network. For example, if you have 21 phones, you should plan for capacity to support 7 concurrent calls or 7 x 96 Kb = 672 KB additional upstream and downstream capacity. This is a guideline; your concurrent call number may vary based on your calling patterns.

Test your Internet connection using MegaPath’s Speed Test Plus.

If needed, a MegaPath representative can help you determine how much bandwidth you will need.


May I use MegaPath Hosted Voice with my existing broadband circuit?

Yes, provided it meets the minimum speeds for both upload and download. Quality of Service (QoS) is available only with MegaPath broadband.

Test your Internet connection using MegaPath’s Speed Test Plus.

How clear will my voice calls be?

Call quality depends, in part, on your ISP and your LAN. When Voice calls use a MegaPath broadband circuit with QoS optimization, voice calls are prioritized over data to deliver the best possible call quality, every time. Our Voice service and all of our phones support HD Voice for a superior calling experience.

What happens to my voice calls if my connectivity is interrupted?

If connectivity is interrupted, you will be unable to use your IP phone. By the nature of VoIP being in the cloud, voice administrators and employees can manage routing and features through their smart phone or any browser. Typically, users will already have features in place like Find Me / Follow Me to define call treatments including how incoming calls are routed, ensuring that important calls are not missed when they’re out of the office. Thus, a disruption in connectivity would not impede voice communications in the same way it might for a residential user.

Do I need new hardware with my service?

Yes. Depending on the solution, you may need new phones, a router, and additional equipment.

How does MegaPath stand out from other Hosted Voice providers?

  • Customer care is available 24/7/365 to every customer, whether you have 1 seat or 1000.
  • We offer our services risk-free. Our 30-day trial has a money-back guarantee.
  • No minimum-seat requirement for our lowest pricing plans.
  • One nationwide communications provider, one bill.
  • We offer a diverse portfolio of services to complement Voice including business broadband, private networking, managed security, and cloud services, enabling you to work with a single provider for all of your communications needs.
  • We are among the first VoIP providers, and we’ll be here when you need us. We are cash flow positive with a very strong balance sheet and we’re backed by some of the largest financial investors in the US.

What are the primary benefits of MegaPath Hosted Voice?

MegaPath Hosted Voice customers do not need to purchase, lease, or maintain a PBX. Customers also save money on calling plans and long distance. Moving, adding, and changing employee extensions can be accomplished on our Customer Portal. Also, MegaPath Hosted Voice has many advanced features that improve overall productivity—such as MegaPath Anywhere, Find Me / Follow Me, and Visual Voicemail, as well as Unified Communications features including SMS Text, Screen Sharing, and Presence. These features are not available with traditional phone service.

What do the calling plans include?

MegaPath pricing plans include unlimited inbound and local calling. Different plans include free calling nationwide, unlimited calling to 22 international countries, or low metered rates. All calling plans include over 50 calling and mobility features.

Does MegaPath Voice support TRS?

MegaPath also supports Telecommunications Relay Service (TRS), which allows customers who are deaf, hard of hearing, or have speech impediments to communicate with other customers using our Voice services.

How do I learn to set up and use my Hosted Voice service?

Voice Administrators, and all end-users, can sign up for instructor-led training, view pre-recorded webinars, and read how-to documents and FAQs within our Voice Learning Center.


CALL US: 866-270-7736   to speak to one of our Business Consultants today.