Hosted Voice Features
A full range of features that help you work smarter.
With over 50 calling and mobility features, MegaPath Hosted Voice is a complete solution that helps companies increase efficiency and work smarter than ever before.
Define your own call forwarding rules. You can forward all of your calls to another destination, or just forward calls when your line’s busy, or when you don’t answer. Or, you can define criteria for certain incoming calls to be redirected to specified destinations.
A combination of Simultaneous and Sequential Ring, it allows users to define how incoming calls are routed or forwarded to individuals or groups of inbound callers, ensuring that you receive important calls whether you’re at your desk, on the road, or anywhere else.
Get one-number calling from any device. Your calls appear to originate from your VoIP number and all of your calls are routed through your Hosted Voice interface. Make or take calls using your desk phone, conference room phone, computer softphone client, or smartphone. Move a call from one device to another without disconnecting the call.
Avoid missed calls by having up to five phone numbers ring in a specified sequence when incoming calls meet specific criteria.
Handle incoming calls more efficiently. Incoming calls ring up to ten phone numbers or extensions at the same time.
Enables a remote location to use an IP phone without the aid of a dedicated voice gateway or MegaPath connectivity. One phone per remote location.
Make and receive telephone calls and manage your most used calling features from within Microsoft Outlook, Internet Explorer and Firefox.
A simple-to-use Web application allows users to make and receive phone calls, change routing, and turn features on or off as needed, with a single click. You can access on your smartphone or PC.
Host audio conferences using simple, intuitive desktop and mobile clients. Each user gets a conference code and leader PIN number for on-demand audio conferencing 24 hours a day, 7 days a week. Record conferences and share the recordings later. Outlook integration toolbar allows you to easily create meeting invitations with audio conferencing information. Available with toll-free access number.
Add up to 13 participants to an active call.
View, play and read your voicemail and fax messages directly in your inbox. Combines Voicemail to Email which allows you to receive voicemails and faxes as email attachments and Voicemail Transcription which sends your voicemails transcribed as emails to your inbox. Faxes are included as PDF attachments.
Administrators have control of all users across all office locations, from virtually any device. No need to tie up your IT department or keep telephony specialists on staff. Administrators can chat with support; manage support tickets; port phone numbers from your previous provider; order new services and phones; access calling records; and pay your bill.
Assign certain calls to specified accounts for tracking purposes.
Enable a front desk receptionist or group administrator to view the phone status of users (idle, busy, do not disturb) and incoming call information. Users can route calls, perform announced and unannounced transfers, and set up impromptu 3-way conferences using an intuitive software client. The console works with the Receptionist Seat. Monitor up to 200 numbers (Enterprise version) or up to 30 numbers (SMB version). Receptionists may opt to monitor and manage calls by using a desk phone (with added sidecars as needed).
List of company contacts directory (available on Polycom phones).
Local emergency operator assistance.
Play music or a recorded message when the call is on hold or parked.
Allows users to configure a second device for making and receiving calls with their account when they are away from their desks.
Use up to ten alternate phone numbers in addition to your main phone number. Assign one of four distinctive ring patterns for each alternate number and each distinctive ring pattern has a distinctive call waiting tone.
Reject calls from anonymous parties. The user's phone does not ring and there is no indication of the attempted call. Callers are notified that the called party is not accepting calls from restricted callers.
Plays the role of an attendant console on the phone of a user monitoring several lines on their phone. Typical application is for a receptionist.
Displays records of the user's most recent incoming, missed, and outgoing calls and allows the user to click-to-dial any number on the logs.
When enabled, a user can define criteria for certain incoming calls to trigger an email notification to a user-specified address.
Hold a call and retrieve it from another station within a group.
Enables a defined user to answer any ringing line within their pick-up group.
Call the last party that called you.
Transfer a call to a specific destination. The transfer can be blind, with third-party consultation or with three-way consultation.
Answer a call while already engaged in another call.
Outgoing number and name can be revealed or blocked by the user.
Associate and identify a category with a calling party number, for example, Payphone, Hotel, or Hospital.
Put a caller on hold, call a third party, hang up, and resume the conversation with the caller.
Trace the last incoming call received by dialing a feature access code after the call or mid-call.
Answer (with permission) or barge-in on a call directed to another phone in the user's group.
Set a distinct ring or call-waiting alert for calls that meet specific criteria.
Prevents a transferred call from being redirected by the transferred-to party.
Set status to unavailable; all incoming calls are treated as if the user is busy.
Call co-workers within the company, regardless of location, using only a 2- to 6-digit extension.
Incoming Fax messages use the employee number and are filed alongside voicemail. Faxes can be forwarded to an email address as a PDF attachment and viewed in the email inbox or in the Voice Manager portal. Add-on features such as Voicemail Box, Call Center, and Hunt Group also can be configured to receive Fax messages. If heavy Fax usage is anticipated, a POTS line is recommended. Incoming Fax messaging at a user level is included as a standard feature in all MegaPath Hosted Voice plans.
A user can associate their service profile with devices other than their own.
Enables a user—for example, a receptionist—to monitor a set of users within a business group by graphically displaying each user’s status (busy, idle, do not disturb) and detailed call information. Part of Receptionist Seat.
Respond to voice messages and faxes by calling the caller/sender directly from the system, removing the inconvenience of searching for and dialing numbers.
A stutter tone and a visual indicator signal the receipt of a new voicemail message or fax.
Define criteria to have certain incoming calls trigger distinctive alerting.
Point-to-point intercom functionality between two phones in the same group.
Accept only calls that meet user configurable criteria based on time of day, calling number, etc.
Block calls that meet user configurable criteria based on time of day, calling number, etc.
Associate codes to frequently-dialed or hard-to-remember long strings of digits. Users can then use these codes instead of the full numbers to place calls.
Customize personal greetings. Users can listen to, forward, delete, and save each received voice message. During playback, users can fast forward, skip, rewind, or pause messages.
Enables callers to exit voicemail by pressing "0", and be redirected to an operator or other specified phone number.
Optional Value-Added Features
This independent voicemail package with a dedicated phone number can be used by one or many employees to check and receive voicemail messages in the office or on the road. The same mailbox also supports Fax messages for no additional charge.
Automated receptionist that provides a personalized message to callers with options for connecting to the operator, dialing by name or extensions, or connecting up to six configurable extensions. Additionally, Auto Attendant may be configured to provide separate business and after-hours greetings.
Simple and scalable call queuing to meet the needs of any business. Agents can conference in other agents and escalate calls to supervisors. Supervisors can monitor queues and agents via a real-time dashboard, receive daily queue activity reports via email, pull real-time call center statistics, and use a powerful configuration portal to manage tasks such as agent allocation, announcement customization, and overflow call routing configuration.
Record all inbound and outbound calls for one or more employees. The call recording feature improves call center management, customer service and training, while also helping businesses meet compliance regulations and reduce potential liabilities. Administrators can easily access and manage recordings from a simple web interface.
Use as a basic dedicated forwarding service or as a market expansion line so that your business can enjoy a local appearance anywhere in the country.
Prepare for growth by setting aside local numbers for new employees or hunt groups. This is the best way to preserve consecutive number blocks when available.
Automatically distribute incoming calls to two or more extensions. Extensions may be dialed simultaneously or sequentially, and include options for simultaneous ringing and weighted distribution.
Instantly set up a conference bridge for up to 20 telephone numbers. Especially useful for an emergency or for recurring team meetings.
Add toll-free numbers to make it even easier for customers to contact you. Toll-free numbers can be configured to forward incoming calls to your auto-attendant, hunt group, call center, or any other extension you feel would benefit your business and your customers. Toll-free minute bundles are also available.
Improve productivity and support mobility with features such as chat, presence, softphone, video calling, screen sharing, and SMS texting. MegaPath Unified Communications features support desktop, mobile, and tablet devices. Learn more >>
You may request vanity toll-free numbers—such as 1-800-FLOWERS—to help you gain mindshare with your customers. If a number you request is available, MegaPath will add it to your account just like any other toll-free number.