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MegaPath Introduces “Remote IT” Technical Support Service for Device and Local Area Network Troubleshooting and Issue Resolution

Remote Tech Support Service Provides Affordable Access to U.S.-Based Technicians, Per-Incident or as a Subscription

Pleasanton, Calif. – September 9, 2014MegaPath, one of the leading providers of managed voice, data, security and cloud services in North America, today announced the launch of its Remote IT Support services. This standalone technical support offering enables U.S.-based service technicians to remotely diagnose and resolve a variety of local area networking, computer and peripheral device issues.

MegaPath Remote IT Support, which is available per incident or as an annual subscription, includes the following services:

  • Network Diagnosis – Certified technicians will work with the customer to diagnose critical issues that could hinder the performance of a customer’s network and devices. This option applies if the customer requires support in identifying the root cause of a network performance issue or if the customer elects to work the remainder of the issue.
  • Network Troubleshooting – Certified technicians will connect remotely via an encrypted Internet connection to resolve local area network (LAN) issues including firewall troubleshooting and configuration, hardware and software support, wireless access point support, and other issues. This is a one-time troubleshooting service for a single office’s LAN and includes remote access to experienced technicians for a set low fee until the issue is fully resolved.
  • Network Management – MegaPath customers can subscribe for ongoing phone and remote IT support for assistance with local area network issues including firewall, router and switch troubleshooting and management, hardware and software support, 3rd party vendor management, VPN management, and other issues. This service option is available for a low-monthly fee with an annual subscription and covers end-to-end support for a single office’s LAN.

“LAN and device performance issues can become costly, especially when they impact real-time applications,” said Dan Foster, President, MegaPath. “Because many small and mid-sized business customers have limited IT resources, MegaPath introduced Remote IT Support to give these customers affordable and immediate access to experienced technicians that can resolve their internal issues quickly. We have been beta testing this service since the beginning of the year with great success.”

MegaPath provides free 24/7/365 technical support to its customers for MegaPath service-related issues. Remote IT Support is a separate, stand-alone service designed for businesses with limited resources or that lack the specialized expertise necessary to support the communication dynamics of today’s networking environment. Remote IT Support is available between the hours of 8:00 AM and 8:00 PM ET, Monday through Friday. The solution provides companies with immediate access to certified, U.S.-based technicians and enables business users to discuss issues with a support technician from the convenience of their office or home.

 

 

About MegaPath
MegaPath is a leading business communications and network provider that helps businesses fully leverage the cloud. MegaPath’s award-winning service portfolio includes Voice, Unified Communications, SD-WAN, WiFi, and Internet services, backed by dedicated project management and 100% US-based technical support. MegaPath is uniquely positioned to deliver custom managed solutions to businesses that desire a broad range of high-value services from a single nationwide provider. With over twenty years of expertise, MegaPath empowers businesses of all sizes to simplify operations, improve communications, increase productivity, and lower costs.

To learn more about MegaPath’s leading service offerings, please visit www.megapath.com.

MegaPath Media Contact:
Tony Welz
Welz & Weisel Communications
703-877-8101
tony@w2comm.com

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