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MegaPath Launches Premier Support Program for Master Agents

Program Streamlines Channel Partners’ Customer Acquisition and Service Activities with Dedicated Sales, Support, and Billing Team

SAN JOSE, Calif. - August 23, 2011 - MegaPath Inc., a leading provider of managed data, voice, and security services in North America, today announced the launch of its Premier Support Program to deliver increased value to its Master Agents, as well as their sub-agents and partners. Through this program, MegaPath is providing partners with a dedicated sales, support, and billing team to help them efficiently navigate sales and services-related activities.

“We are pleased with the addition of MegaPath’s Premier Support Program and the advances made to the company’s support structure,” said Lauren Shapiro, Vice President of Operations, Planet One Communications. “By providing partners with direct access to sales and support personnel, MegaPath is demonstrating its commitment to strengthening relationships with partners and helping them succeed.”

MegaPath’s Premier Support Program expands the company’s existing Master Agent benefits—including a dedicated channel manager, as well as sales quote and marketing resources—and provides a dedicated Premier Account Service Manager for post-sales support for all orders. Master Agents will also have access to a Premier Accounts team to serve as the primary contact for customer service and operational issues—including managing and tracking orders, managing escalations, and auditing monthly bills for accuracy.

“While other companies may force partners to compete against their direct sales channel, MegaPath is making it easier for our Master Agents to sell our solutions by delivering services to assist them through the sales and support lifecycles,” said Dan Foster, President of Business Markets, MegaPath. “Our new Premier Support Program helps streamline communication channels for our partners, so that we can quickly respond to their needs and continue growing our relationships.”

MegaPath’s award-winning Channel Partner Program includes more than 4,500 referral partners and Master Agents across the United States. For more information about MegaPath’s Channel Partner Program, visit www.megapath.com/partners/.

 

 

About MegaPath
MegaPath is a leading business communications and network provider that helps businesses fully leverage the cloud. MegaPath’s award-winning service portfolio includes Voice, Unified Communications, SD-WAN, WiFi, and Internet services, backed by dedicated project management and 100% US-based technical support. MegaPath is uniquely positioned to deliver custom managed solutions to businesses that desire a broad range of high-value services from a single nationwide provider. With over twenty years of expertise, MegaPath empowers businesses of all sizes to simplify operations, improve communications, increase productivity, and lower costs.

To learn more about MegaPath’s leading service offerings, please visit www.megapath.com.

MegaPath Media Contact:
Tony Welz
Welz & Weisel Communications
703-877-8101
tony@w2comm.com

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