Pleasanton, Calif. – September 19, 2016 – MegaPath, a leading provider of voice, data, security and cloud services in North America, today announced the availability of its Call Center Premium service. The advanced service expands the company’s carrier-grade, cloud-based Call Center solutions to support all call center environments from basic call distribution, queuing and simple reporting, to advanced call centers with more complex queuing, reporting and management needs.
“MegaPath’s new Call Center Premium service helps businesses, especially those with geographically dispersed staff, boost agent productivity, increase the quality of customer interactions, and reduce costs,” said Dan Foster, President, Business Markets, MegaPath. “Our full-featured cloud-based services enable businesses to upgrade to a scalable, state-of-the-art contact center much more quickly and economically than implementing an on-premises solution.”
MegaPath’s Call Center Premium service enables companies to manage heavy call volumes in sales call centers and technical support workgroups. In addition to Interactive Voice Response (IVR), Automated Call Distribution (ACD), and team collaboration features available with the existing Call Center Pro offering, the new Call Center Premium service includes:
MegaPath’s Call Center services empower call center supervisors to manage all agents – including local, global and remote workers – centrally from a single web-based interface. A comprehensive, sophisticated feature set helps companies improve first-call resolution and customer satisfaction. Both Call Center Premium and Call Center Pro options provide the following benefits:
Customers currently using Call Center Pro will have the option to upgrade to the new Premium service. To learn more about MegaPath’s Call Center services, visit: www.megapath.com/voice/call-center.
MegaPath is a leading business communications and network provider that helps businesses fully leverage the cloud. MegaPath’s award-winning service portfolio includes Voice, Unified Communications, SD-WAN, WiFi, and Internet services, backed by dedicated project management and 100% US-based technical support. MegaPath is uniquely positioned to deliver custom managed solutions to businesses that desire a broad range of high-value services from a single nationwide provider. With over twenty years of expertise, MegaPath empowers businesses of all sizes to simplify operations, improve communications, increase productivity, and lower costs.
To learn more about MegaPath’s leading service offerings, please visit www.megapath.com.
MegaPath Media Contact:
Welz & Weisel Communications