While it’s clear that downtime costs your business, what some businesses are learning the hard way is that not all Cloud providers have adequate safeguards in place to avoid or prevent outages. Consider these questions to inform your selection of a Cloud provider.
Hosted services such as SharePoint provide enterprise-class communication and collaboration solutions without the costs and issues often associated with managing them in-house.
Many businesses have discovered the customer service and revenue opportunities that are available when they accurately analyze and leverage big data.
Understand Quality of Service before you implement Hosted VoIP services.
Be sure to inquire about customer service and support when you are shopping for IT and communications services such as Internet Access, Hosted Voice, Network Security, or Cloud Services for your business.
When you’re evaluating service providers, be sure to ask for a tour of a prospective provider’s customer portal. Having access to online account management tools could help you or your IT administrators get more done, more quickly, serve your internal customers, and uphold your service level agreements.