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Remote IT Support: Get Help Managing and Restoring your Local Area Network

Posted September 8, 2014

Our increasing reliance on technology carries inherent risk, as any organization that has experienced IT issues can attest. Companies fortunate enough to have an IT department often find that their staff is over-tasked. A failed router or misconfigured firewall could bring business to a sudden and costly halt and send you scrambling to find the right person with the right knowledge. Such support is often expensive, with rates typically starting at $50 per hour.

Avoid a Frustrating Hunt for Reliable, Knowledgeable Support

Now, MegaPath can help, thanks to our recently launched Remote IT Support service. This technical support service is ideal for customers with distributed locations, telecommuting staff, and limited IT resources. It’s affordable, available per incident or by monthly subscription at reasonable rates.

MegaPath IT support technicians can help you proactively manage your LAN and resolve issues as they arise. Our IT professionals are US-based and certified (to provide precisely the technical skills you need to solve your issue). With MegaPath Remote IT Support, you’ll benefit from:

  • Expertise when and where you need it, for less money than you’d spend hiring IT staff.
  • Remote, secure service. It’s delivered using a secure, encrypted remote support session, so you can rest assured, and you won’t have to wait for a technician to show up.

Remote IT Support to the Rescue

MegaPath Remote IT support technicians can help you troubleshoot and manage your network:

  • Troubleshooting. Our certified techs will work to resolve an issue. ($275 per incident) Examples include:
    • Router, firewall, and VPN troubleshooting and configuration
    • Wireless access point support
    • Network peripheral support (printers, scanners, fax machines)
  • Network Management. Contact MegaPath technicians when you need them. ($140 per month) Examples include:
    • ISP management and web host support
    • Third-party vendor management (hardware, software and service providers)
    • Router, wireless access point, and VPN management and support

Why Wait For a Problem?

Please give us a call today to discuss ways Remote IT Support could benefit your business.

 

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