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The Advantages of Outsourcing to a Managed Service Provider (MSP)

Posted January 6, 2014

Telecom is changing. The marketplace is seeing a major shift in the way that businesses are spending. Buying behavior is moving away from one-time purchases to subscription-based managed services and this paradigm shift includes infrastructure as a service (IAAS), platform as a service (PAAS), and software as a service (SAAS).

Managed services providers, or MSPs, typically offer these managed services based on a subscription model, which allows the customer to select and customize the level of service their business requires. The monthly subscription fee may incorporate any combination of services, including bandwidth, network services, hosted voice seats, email and file sharing, data storage, server infrastructure, equipment and service level agreement (SLA) performance levels as outlined in a service contract.

The MSP will monitor the status of the subscriber’s managed services and equipment to ensure that they are operating securely and without issue. The MSP will also act as a single point of contact for user support and reports of any issues in the network. The various services and the management of those services can be entirely in the hands of the MSP, merely hosted by the MSP, or the management duties can vary from service to service with some being managed internally and some managed by the MSP.

There are some decided advantages to outsourcing to a managed service provider. Those who choose to use an MSP can reduce their overhead costs while increasing their network services and can implement a distributed network without having internal distributed resources. Likewise, they can support dynamic business growth even with restricted budgets and staffing levels, and can quickly implement new technologies to remain competitive. Using an MSP allows businesses to deliver managed services to more remote workers and deliver high-quality, high-availability services 24 hours a day. Using an MSP also allows employees to stay focused on the business and keeps them up to date on cutting edge technologies. For example, many businesses will find that they can save up to 50 percent by consolidating their voice and data services onto a single network or hosting their server and application infrastructure offsite.

Before deciding on a managed services provider, consider MegaPath, one of the largest facilities-based providers of managed services in the United States providing voice, broadband, network security, and managed IT services to enterprise and SMB customers. MegaPath combines its leading services with unparalleled network design, deployment, monitoring, management, reporting and support capabilities. And, MegaPath’s hosted services are on-net to our nationwide, MPLS-enabled, all-optical IP network that provides high Quality of Service (QoS) to customers across the country.

MegaPath’s managed services reduce the cost and complexity of managing IT services internally. To learn more, contact us today.


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