Few things are more frustrating than starting a video conference only to experience garbled speech, dropped connections, or pixelation.
Discover Reliable Video Conferencing
Problems with poor video call quality can usually be traced back to one of three issues: (1) bandwidth shortage, (2) issues with packet prioritization on your network, or (3) a firewall that is blocking the IP packets used for your video stream. Certain edge devices – a type of ‘smart router - known as ‘intelligent edge’ devices are designed to avoid or solve issues #2 and #3. Full-service-portfolio providers like MegaPath can also help if you encounter problem #1 (bandwidth limitations).
Not all routers are equal, and if you have a VoIP / UC video conferencing service that is deployed ‘over-the-top,’ your router may not support prioritizing real-time rich media IP traffic such as video conferencing.
When you provide your own router, the VoIP / video conferencing service provider typically cannot monitor the router, diagnose or troubleshoot issues with service, or manage your router remotely. This could lead to longer delays in returning your service to normal should an issue arise.
How can you ensure a great audio/video experience?
Intelligent voice-and-video-capable edge devices prioritize your real-time audio and video calls. They are also configured to always allow voice and video packets to pass through, whether they are traversing your LAN or your WAN.
Managed VoIP / UC service providers like MegaPath can supply you with an intelligent edge device and more importantly, won’t leave you hanging like others, in setting it up and troubleshooting issues.
Here are the features of an intelligent edge device:
Intelligent edge devices provide a better end user conferencing experience as well as easier, faster, centralized troubleshooting and control.
Full-service solutions that bundle voice/video/UC with access and intelligent edge equipment from a single service provider are way to go. These types of combined solutions typically enable the provider to fine-tune your voice and video conferencing services, provide more advanced troubleshooting, and resolve any issues very quickly.
By prioritizing your business-critical communications over other traffic such as web browsing, intelligent edge devices give you and your colleagues a fantastic, reliable experience. Put simply, video conferencing supported by an intelligent edge device simply works, which is what you want to happen the next time you hold a video call or conference.
MegaPath offers managed Hosted PBX, Unified Communications, and Video Conferencing services supported by industry-leading intelligent edge devices. MegaPath UC services deliver HD quality over our extremely reliable voice network.
Plus, MegaPath can help if you are hitting bandwidth limitations, even if your office is located in an area where only slower Internet services are offered. MegaPath SD-WAN can aggregate WAN circuits and prioritize applications dynamically, even across redundant Internet connections. With SD-WAN, you use bandwidth more efficiently to ensure the highest level of performance for your video conferences or other business-critical applications. And as a bonus, you slash your bandwidth and hardware costs.