There’s no question that today’s workforce is becoming increasingly more reliant on mobile devices. According to a Forbes Insights article, 51% of businesses will be doing business primarily over mobile devices by 2016. Unfortunately, although mobility means more flexibility, it doesn’t automatically equate to an increase in productivity or customer satisfaction. Why? Despite today’s rapid-fire, round-the-clock business pace, businesses are still patching together communication tools that are disconnected and asynchronous.
Let’s face it, for some businesses, simply getting employees on the same IM platform can seem like a daunting task. But a Unified Communications (UC) service can easily do that while also delivering additional feature-rich communications capabilities that can be leveraged across multiple devices. UC offers several critical advantages that are hard to ignore.
According to a recent Workforce Management study, 55% of all US employees feel their job responsibilities have increased significantly since the “Great Recession” of 2007. We’re all feeling pressure to do more, but our communications tools don’t necessarily help us get more done.
A Unified Communications solution can help by:
UC is compelling for businesses of any size, whether they have a single location or hundreds of locations with remote employees spread across the globe. UC solutions can offer various advantages such as reduced total cost of ownership, reduced travel time and expenses, improved collaboration, and the ability for all employees to connect faster and get more work done. These productivity and collaboration advantages reach beyond employees to positively impact customers and partners. In fact, the Aberdeen Group reports that organizations with a UC platform have improved customer satisfaction by 53%.
The market for Unified Communications is expected to surge dramatically over the next few years. Infonetics forecasts UC and VoIP phone services will grow to $88 billion by 2018.
To meet this demand, MegaPath now offers Unified Communications as an add-on to Hosted Voice. The combined solution includes IP telephony capabilities with over fifty calling and mobility features such as Voicemail Transcribed as Email, HD Voice, Call Recording, and Conferencing, as well as Instant Messaging, Presence, SMS Text, Screen Share, and HD Video Calling. MegaPath’s UC solution includes desktop, mobile and tablet softphone clients for all major OS platforms, enabling users to leverage any of their devices using their Business VoIP number for a full-featured telephony experience.
Unlike other providers that offer only Voice services, MegaPath offers a full range of business voice, broadband, private networking, security, and cloud hosting services. Learn more about MegaPath’s new Unified Communications offering.