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Remote IT Support

Your Remote IT Resource for Resolving LAN Issues

Get US-based remote helpdesk support to troubleshoot and resolve even the most challenging issues with your LAN.

 

Remote Expertise, on Demand

Your Local Area Network is business-critical. When it doesn't work, customers and employees can experience VoIP call quality issues, unavailable applications, and even downtime. MegaPath Remote IT Support can quickly identify and resolve your issues, remotely.

Advantages of Remote IT Support

Targeted Expertise

Certified, US-based support experts, with precisely the technical acumen you need to solve your issue, on demand.

Delivered Remotely

Our support experts provide assistance remotely using secure, encrypted remote sessions.

Lower Costs

Outsource or augment your IT support staff, and give your business a competitive edge.

Remote IT Support Is Always Available

Remote IT Support

Ensure that your Local Area Network (LAN) is always available to support and run your essential business applications and communications tools. Whether you need help configuring a firewall or connecting to a printer, or require assistance diagnosing and fixing an issue, MegaPath Remote IT Support can be your one-call Support resource for LAN issues.

Remote IT Support Benefits

  • Available per incident or through a monthly subscription
  • Provides access to certified US-based IT professionals
  • Support for a range of needs. View the Remote IT Product Sheet for details.

You May Also Be Interested in:

Business Internet

MegaPath offers a wide range of Business-class Internet service options nationwide, including Ethernet, T1, Fiber, Cable, Wireless and DSL. Get speeds up to 1 Gbps.

Unified Communications

MegaPath One transforms teamwork. Use any of your devices as your business phone, with the added convenience of real-time collaboration and conferencing tools. Improve productivity and mobility with features like video calling, IM and Presence, and online conferencing (including desktop sharing and guest access via web browser), integrated into a single application.

Cloud IT Services

MegaPath Cloud IT Services reduce your IT department’s complexity and cost, increase efficiency and collaboration, and improve overall productivity. Our Cloud IT services include Hosted Exchange and SharePoint, Cloud Hosting, and Data Backup.

See Special Offers

Tech Specs

Delivery Method

Remote IT Support is delivered using a secure, encrypted support session. A piece of software runs on your computer to enable the connection to our remote Support resources. After the session is complete, the software will be removed from your computer.

Subscription Options

MegaPath Remote IT Support is available on demand per incident or through a monthly subscription.

 

Services

Some of the issues Remote IT can assist with:

  • Asset reporting
  • Cloud service provider support
  • Firewall troubleshooting, configuration, and management
  • Internet service provider management
  • Network Diagnosis
  • Network peripheral support (printers, scanners, fax machines)
  • Purchasing advice, support
  • Router troubleshooting, configuration, and management
  • Third party vendor management (hardware, software and service providers)
  • VPN troubleshooting, configuration, and management
  • Web host support
  • Wireless access point support

Learn More about Remote IT

MegaPath Customer

“Thanks to MegaPath’s cloud-based solutions, our hardware and equipment is now managed off-site within a highly secure environment. And if another disaster like Hurricane Sandy occurs, we can still keep the business up and running.”

–Les Kurian, Drew’s Entertainment

Why Opt for Remote IT Support

I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.