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MCG Architecture Case Study

“Our SD-WAN network requires little attention. We're extremely happy we made the move from MPLS.”

– Dennis Thompson, Director of IS, MCG Architecture

Reliable Voice and Network Services

MCG Architecture Uses MegaPath SD-WAN and Hosted Voice

 

MCG Architecture is a 90-year old architecture firm that specializes in modern commercial work including shopping centers, office buildings, hotels, mixed-use urban and suburban developments, and land planning. MCG is headquartered in Cleveland with branch offices in Irvine, Denver, and San Francisco. Its impressive portfolio includes projects in all 50 states, Canada and Puerto Rico.

The Challenge

  • Internet and phone services were inconsistent across MCG's five offices
  • Phone systems were in need of replacement
  • The company had multiple vendors and bills to manage
  • MPLS network initially solved office connectivity issue, however network issues become slow to resolve

The Solution

  • Internet and Hosted Voice from MegaPath gives employees a consistent, high-quality phone system across all of their locations, while simplifying vendor management
  • Migrating from MPLS to SD-WAN give MCG the flexibility and redundancy their business required for optimized application performance and uptime
  • IPsec and Managed WiFi provides employees seamless private corporate network access from any office while visitors can connect via guest WiFi

The Result

  • Employees enjoy a reliable phone service with business features like Voicemail-to-Email Transcription and Conferencing
  • SD-WAN gives MCG more network visibility and requires little attention
  • Employees can easily access the network from any office

Improving Communications Across Locations

A Single Provider

MCG Architecture has five business offices from Cleveland to California. In 2012, each office used different Internet access services and phone systems - all of which were delivered by different services providers.

Late that year, Dennis Thompson, MCG’s Director of IS and the company’s only IT resource, needed to replace an aging phone system at one of its smaller offices and was interested in standardizing on a solution across the business. At the same time, he wanted to connect MCG's offices on a Wide Area Network.

Thompson had reservations about implementing a cloud-based phone system due to potential sound quality concerns. Thompson met with MegaPath and discussed implementing Hosted Voice over a trial MPLS network, which would prioritize realtime applications. “Having Hosted Voice run over a private network that would optimize the application performance addressed my concerns about rolling out a cloud-based phone system,” recalled Thompson. “I also knew that getting both the network and phone services from one provider would eliminate finger pointing if we did experience any issues.”

“Feedback was very good and staff liked phone features like mobility, voicemail-to-email transcription, and conferencing.”

–Dennis Thompson, Director of IS
MCG Architecture

 

Successfully Moving to a Cloud-based Phone System

The cloud-based phone solution worked well. “Feedback was very good and staff liked phone features like mobility, voicemail-to-email transcription, and conferencing. The sound quality was also very good so we rolled out the solution at all of our offices,” said Thompson. “We continue to have a good experience, the phone equipment has held up nicely over the past three years, and we’ve never had one dropped call. In fact, we just renewed our service agreement.”

A Network Evolution

Initially, the MPLS solution delivered the office connectivity and application optimization MCG was looking for. However, in early 2016, MegaPath sold its MPLS network infrastructure. While still the single point of contact for MCG’s services, MegaPath’s ability to provide the same level of support for the MPLS network changed. At the same time, MegaPath introduced a new network technology called SD-WAN that was gaining popularity. Thompson was aware of the flexibility and redundancy SD-WAN promised. He opted to make the switch.

One of the key benefits of SD-WAN is its ability to leverage lower-cost Internet access circuits for added throughput and redundancy. As such, the provisioning of new circuits is often a required step in implementing an SD-WAN network, and that process can take some time depending on the number of business locations on the network. “SD-WAN allowed us to upgrade our circuit speeds without upping our costs. While our new circuits were getting provisioned, we ran MPLS in tandem,” said Thompson.

“Our Project Manager, Stephanie Hyzak, was really good at managing the provisioning process for us and all of the circuits were installed on time. Once the new circuits were in, the cutover to SD-WAN was seamless. In fact, we made the switchover in the middle of a Wednesday. Each office took about an hour with zero downtime for employees.”

SD-WAN Addresses Network Challenges

In the past, a server or PC update could flood the network and knock circuits offline. Today, that’s no longer an issue. MCG’s SD-WAN solution optimizes application performance using features like load balancing and failover. The solution includes IPsec VPN access and Managed WiFi, giving employees seamless corporate network access from any office while giving visitors connectivity via guest WiFi. Thompson also enjoys more visibility into the network, including insight into which devices are using bandwidth at any given time. More importantly: “Our SD-WAN network requires little attention. We're extremely happy we made the move from MPLS,” said Thompson.

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