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Success Story: Pace International

“With Hosted Voice, we'll save thousands a year in long distance, and since the service is hosted, we'll eliminate all the headaches associated with maintaining phone system hardware in-house.”

– Jon Wells, Director of IT, Pace International

 
 

Communications Done Right

Pace International

Seattle-based Pace International develops and markets products used to help protect and preserve fruit and vegetable quality post-harvest, when crops are making their ways to markets around the world. With corporate headquarters in Seattle, the company needed a more cost-effective and efficient way to maintain contact with its 100 employees, spread across two plants in Washington and California, as well as 11 warehouses around the US, and eight international offices.

The Challenge

  • Streamline and minimize system maintenance and administrative work
  • Reduce monthly costs
  • Utilize enhanced communication features

The Solution

  • A simple Web tool makes the administration of password management and moves/adds/changes fast and easy
  • Affordable calling plans allow for unlimited daily conference calls among corporate headquarters, plants and warehouses
  • MegaPath Hosted Voice features offer the level of professionalism sought by Pace

The Result

  • Pace saves 10 to 20 percent of IT time a month by not having to maintain the old phone system
  • Pace estimates a total savings of at least 25% in communication-related costs
  • With MegaPath, Pace is able to provide a more professional and efficient customer experience

Greater Professionalism with Cost Savings

Streamlined Maintenance

With MegaPath Hosted Voice, a simple Web tool makes the administration of password management and moves/adds/changes fast and easy.

Pace saves 10 to 20 percent of IT time per month by not having to maintain the old phone system. Simple tasks like changing extensions and passwords that used to take half an hour, now take less than five minutes.

More Savings with Hosted Voice

With an affordable calling plan from MegaPath, Pace can make unlimited daily conference calls among corporate headquarters, plants and warehouses.

Pace estimates it will save $65,000 a year in long distance costs, conference calling, and phone system connectivity costs, for a total savings of at least 25 percent in communication-related costs.

"When you combine all these benefits, switching to VoIP rapidly becomes a no-brainer."

–Jon Wells, Director of IT, Pace International

Improved Customer Experience

MegaPath Hosted Voice features offer the level of professionalism Pace sought, like 4-digit dialing among the sites, find me/follow me, auto-attendant for automated call routing, and Outlook integration.

With MegaPath, Pace is able to improve customer experience. Customers interact seamlessly with the company’s multiple facilities and geographically diverse employees. It adds up to a more efficient and professional experience all around.

Download This Case Study

Our customers’ successes make our work worthwhile. What we do isn’t only about MegaPath’s services and products, but also about how we can help businesses thrive in today’s competitive market.

MegaPath relies on customer-focused case studies to spread the word about how our industry’s technology can positively impact small, medium, and enterprise businesses. We want to spread the word about your successes—for example, growth, improved productivity, or decreased costs—since implementing services or products from MegaPath.

If you are interested in celebrating your business’ strengths and successes by being showcased in a MegaPath case study, please contact us today!

If selected, your experience could be developed into one or more of the following:

  • A video case study
  • A printed case study
  • A printed customer quote

All customers interviewed for a MegaPath case study will receive a small token of appreciation. While we won’t be able to showcase everyone who offers to share a success story, each story will be carefully reviewed and given full consideration.

We want to hear about your business’ success! Contact us today!

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I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.