Success Story: PTC Productions
“MegaPath’s network solutions and service are as close to flawless as anyone could ever expect. ”
– Torey Apuzzio, Production Director, PTC Productions, LLC
Near the bright lights of Broadway, PTC Productions has emerged as a national leader in dance entertainment and training with a number of road-based events. “The PULSE On Tour” provides training and performances on weekends, with talented celebrity faculty recruited from shows such as So You Think You Can Dance, X Factor, America’s Got Talent, American Idol and Glee. The company also offers “Camp PULSE” for dancers age 8 to 13 and “Open Call” to connect performers with career opportunities.
Since 2001, PTC Productions’ goal has been to provide education based events at their very best. The company’s mission is to prepare all of its clients, educators, and performers for their unique journeys, in all of their chosen fields.
Prior voice and data providers couldn’t deliver when it came to reliable service, and PTC Productions’ team grew frustrated with dropped calls and outages multiple times a week. One outage lasted for days, and PTC Productions lost an unacceptable amount of business.
“There are no dropped calls or outages, and the conversation quality sounds as if you’re right in the room with the person you’re talking to.”
–Torey Apuzzio, Production Director,
PTC Productions, LLC
“We couldn’t keep rolling the dice on phone availability,” Apuzzio says. “That’s how many new and current customers contact us, and existing ones purchase upgrades. With MegaPath Hosted PBX, we transitioned from analog to digital, and no longer have to store a PBX box. There are no dropped calls or outages, and the conversation quality sounds as if you’re right in the room with the person you’re talking to.”
PTC Productions is either booking, coordinating or hosting major dance events every day of the week, across the country. Before working with MegaPath, PTC Productions’ remote email access was unreliable. Now with MegaPath’s Hosted Exchange, PTC Productions increased the productivity of its travelling and touring team members with dependable, secure email access.
“Previously, we encountered horrendous backend difficulties in attempting to sync with Outlook,” Apuzzio says. “It would show up as a Web portal, and we had to go through Gmail to access it. It didn’t look good, and was prone to security issues. Hosted Exchange gives us the same Outlook face and functionality as large companies have, and our people benefit from a much more professional, fully secured email experience.”
While on the road, Apuzzio and others on the PTC Productions team must coordinate with celebrity choreographers, instructors, partners, venue operators, public safety officials and many other parties to pull off a successful event. To sufficiently manage such a logistical load, they depend on Hosted Voice to use their mobile devices like the ones at the office.
“I’m only in New York two days a week,” he says, “so it saves me so much time to have calls, emails and voice mails automatically forwarded to my smartphone. And when I contact someone at PTC Productions in New York while traveling, I simply dial their extension on my device. I don’t need to look up and dial their full numbers. It’s an incredibly efficient and convenient way to work.”
After installation, the transition was a breeze thanks to MegaPath’s comprehensive approach to training, as well as the knowledge base of its support team members. “They walk you through everything in a very easy-to-grasp, step-by-step manner,” Apuzzio says. “They get you to the point where you can train yourself on the various features. I’m never confused about how to use something.”
Our customers’ successes make our work worthwhile. What we do isn’t only about MegaPath’s services and products, but also about how we can help businesses thrive in today’s competitive market.
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