Success Story: Risk Strategies
“Hosted Voice is a great solution. The installation was smooth, we’re saving money, we've had virtually no downtime, and the support is excellent.”
– Shannon LeColet, Director of IT, Risk Strategies Company
Risk Strategies is an insurance brokerage firm headquartered in Boston with offices in New York City, San Francisco, Providence, and Randolph, MA. The company provides pragmatic and cost-effective solutions to meet the complex insurance coverage and risk financing needs of middle market companies nationwide. With 10 offices to coordinate, Director of IT Shannon LeColst needs reliable solutions that cover all the bases – from cost control to business continuity.
Hosted Voice can be managed from any location through an online portal. When a fire in the building required one of the company’s California offices to close suddenly for several days, redirecting calls was quick and seamless. In just a few minutes, LeColst was able to forward the main number to the receptionist at another office and individual lines to employee cell phones. “We were able to operate pretty much as normal.”
“Hosted Voice is a great solution...When we had a fire at one of our locations, we were able to forward all calls to employee cell phones in a matter of minutes.”
–Shannon LeColst, Director of IT
Set-up costs for Hosted Voice are minimal because there is very little onsite equipment. And because functionality is hosted on the MegaPath network, all offices using the system can direct dial and transfer to each other.
With MegaPath, Risk Strategies can expand with low capital costs and consolidate ongoing expenses. “The ability to share a pack of minutes between all our West Coast offices works great for us,” says LeColst.
From quick questions to help in a crisis, the MegaPath Support team makes everything easier with an exceptional level of technical expertise and 24/7/365 availability.
Risk Strategies enjoys “excellent” support from MegaPath. “They’re very responsive and very fast,” says LeColst. “There’s always somebody to answer the phone right away and do what needs to be done.”
Our customers’ successes make our work worthwhile. What we do isn’t only about MegaPath’s services and products, but also about how we can help businesses thrive in today’s competitive market.
MegaPath relies on customer-focused case studies to spread the word about how our industry’s technology can positively impact small, medium, and enterprise businesses. We want to spread the word about your successes—for example, growth, improved productivity, or decreased costs—since implementing services or products from MegaPath.
If you are interested in celebrating your business’ strengths and successes by being showcased in a MegaPath case study, please contact us today!
If selected, your experience could be developed into one or more of the following:
All customers interviewed for a MegaPath case study will receive a small token of appreciation. While we won’t be able to showcase everyone who offers to share a success story, each story will be carefully reviewed and given full consideration.