WiFi makes a difference for patient care.
“The ability to access the Internet and stay connected to family, friends, and work is an expectation of our patients and visitors,” explains Kevin O’Connell, VP of Specialty Services for SunBridge Healthcare. “Internet access is especially important for patients who may not have family nearby, so having a reliable wireless service is a huge benefit for us in terms of our customers’ confidence in the care and services we provide.”
Patients and visitors use the wireless Internet service for access to e-mail, video calls, and websites. Attending physicians also expect wireless access to patient data in electronic medical records and hospital systems. “Offering wireless access to physicians increases their satisfaction with our care services, which is important because they are a key referral source for patients,” says O’Connell.
Today, the WiFi access in these centers is delivered and managed by MegaPath and its wireless partner. The solution includes a MegaPath T1 data circuit and router for each center, with inside cabling to multiple wireless access points to provide optimal coverage based on expected usage throughout the facility. SunBridge previously used a wireless network from another service provider, but after experiencing unacceptable levels of reliability and support, the company’s IT staff began searching for a new solution.
After careful review, SunBridge selected MegaPath for its strength in both project management and user support. MegaPath has managed all installation activities for the new wireless systems in the SunBridge centers, which significantly eased the transition from the previous vendor.
For users, MegaPath provides printed information on accessing the wireless service as well as a toll-free telephone number for obtaining support. These calls are handled by MegaPath partner staff, who answer the call with the SunBridge name to deliver a consistent user experience.