The Community YMCA Case Study
“Holding down communications costs with Hosted Voice directly benefits our constituents…”
– Rhonda Anderson, President and CEO, The Community YMCA
The Community YMCA, a charitable organization, provides safe, high quality childcare, before and after school care, arts enrichment, and teen leadership programs in 17 communities and 48 schools throughout Monmouth County, New Jersey. Its dynamic summer camp experiences attract hundreds of campers to Camp Zehnder. The Y also serves individuals and families with health, counseling, and social services programs. Financial assistance is available on a needs-based, sliding scale.
The Community YMCA of Monmouth, New Jersey serves 17 communities from 6 locations. Each of The Y’s facilities had a different phone system – some inherited as The Y grew and acquired new locations. The system disparity meant that incoming calls could not be transferred to a staff person in a different location. Some locations did not have voicemail boxes, and aging equipment became problematic to repair and manage.
“With Hosted Voice, I don’t miss business calls, nor do I need to record an out-of-office message. People can continue to reach me, wherever I am.”
–Rhonda Anderson, President and CEO,
The Community YMCA
Planning to move its main location to a different city, The Y discovered that relocating would mean having to change phone numbers the non-profit had relied on – and publicized – for years.
The Community YMCA sought the advice of IT vendor Two River Technology Group. Two River Tech recommended an all-VoIP system, and YMCA executives selected Hosted Voice.
By consolidating locations on a single cloud-based phone system with Hosted Voice, the YMCA gets a better solution including unlimited nationwide calling, and still saves significantly on its monthly phone bill. One hundred twenty YMCA staff now have more than 50 calling and call management features that come standard with Hosted Voice. They can dial any other extension using just three digits. Best of all, the YMCA staff person who answers an outside call can easily transfer the call to the right location or party. “It’s so much easier for our team members, and for the person calling,” says Rhonda Anderson, President and CEO, The Community YMCA.
Anderson, who is often away from her desk to attend meetings at other Y locations or out of town, likes the mobility features included with Hosted Voice, describing them as “Awesome.” She relies on advanced call forwarding features and Visual Voicemail with Transcription. These Hosted Voice mobility features let her use her MegaPath business line on her personal mobile phone.
“Away from the office, I can check business voicemail delivered to my email Inbox on my phone, either by listening to it, or quickly glancing at the transcription,” says Anderson. “With Hosted Voice, I don’t miss business calls, nor do I need to record an out-of-office message. People can continue to reach me, wherever I am.”
This coming year, Anderson and her team plan to expand programs that affect the lives, and livelihood, of children and adults. Plans include increasing the reach of an in-school therapeutic counseling program and a diabetes prevention program, as well as expanding a school-age obesity prevention program called “Healthy You” into new grade levels.
Savings that result from modernizing and outsourcing The Y’s IT infrastructure and phone system directly help fund the YMCA’s program growth. “Two River Technology Group and MegaPath are our technology partners. Because of the technology services and support that both companies provide, we’re able to achieve efficiency and cost reduction,” says Anderson.
The Y invests those savings back into services and programs in four ways: keeping the cost of fees and services low; supporting funding for scholarships; expanding existing services; and developing new programs. “Holding down communications costs with Hosted Voice directly benefits our constituents – the people we serve in our community,” explains Anderson.
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