Your broadband connection and line quality is
You may need to improve the quality of your broadband connection. Call us at 866-300-1725 to learn how MegaPath can help your business improve its broadband and be ready for VoIP or other applications.
The quality of your connectivity is ok but could be improved. Call us at 866-300-1725 to learn how MegaPath can help your business improve its broadband and be ready for VoIP or other applications.
The quality of your broadband connection is suitable for day-to-day business tasks like video streaming and VoIP. Call us at 866-300-1725 to learn how MegaPath can improve your business productivity even more.
The quality of your connection looks great and is ready to run multiple high-bandwidth applications, high-quality video streaming, and VoIP. Contact us at 866-300-1725 to learn about MegaPath VoIP and Managed Network & Security services for your business.
Slow speeds and line quality characteristics such as latency and jitter may impair your experience while performing day-to-day business activities like web browsing, or running web-based applications.
You may want to contact your provider or consider other broadband options.
Slow speeds and line quality characteristics like latency and jitter may impair your experience while web browsing, video streaming, using web-based applications, and making VoIP calls.
You may want to contact your provider or consider other broadband options.
You’re less likely to experience latency and jitter which would impair your web browsing, video streaming, and web-based applications.
We recommend you consider VoIP using your good connection quality.
Even with an excellent connection, unexpected downtime can occur and disrupt your business.
A no-downtime guarantee may help your business even more.
Upload and download is only part of your broadband connection story. Learn more about the importance of latency, jitter (ping), and your overall quality.
|Date||Download||Upload||Latency||Jitter||IP Address||Test Server||Quality|
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MegaPath’s Speed Test Plus goes beyond just download and upload speed.
The speed your Internet connection transmits data to your computer. This is the largest amount of data you can receive in a specified amount of time. Download speed is measured in Megabits per second (Mbps).
The other direction to download speed, this measures the highest amount of information that you can send from your computer using your access provider’s connection. This is also measured in Mbps.
A packet loss test will tell you when units of data fail to reach their final destination. Packet loss can severely impact voice call quality by making calls sound choppy. In data usage, buffering and delays will be noticed as packets need to be resent.
A latency test (sometimes known as a ping test) is how long it takes a packet of data to complete a round trip between two points. High latency will be noticed on voice calls through delays in conversation and periods of silence. In addition, web pages may load more slowly.
To measure the variation over time of latency across the network, you need a jitter test. High jitter values may cause voice packets to be delivered out of order, which can result in echo or talk-over effects.
For business users, you should have enough downstream capacity to accommodate office needs. VoIP calls, video streaming, web browsers, and email transfers all require downstream throughput. Upload speed is critical for making VoIP calls, sending large files, and hosting websites.
MegaPath Speed Test Plus is an HTML5 bandwidth speed test that does not require the use of Flash. The test checks broadband speed and is also an internet quality test. Most Internet speed tests start and end with download and upload speeds. We give you more, leveraging our decades of industry experience to formulate new performance quality benchmarks – latency and jitter – that directly affect the day-to-day realities of today’s businesses.
Internet speed is only part of the story. While conventional speed tests measure throughput, you should also test the Internet quality of your connection. Some providers may use old copper connections while others deliver your service using state-of-the-art fiber connectivity. These, along with other factors, could impact latency, jitter and packet loss. And, these affect your bandwidth quality. Depending on whether you are using your connection for VoIP, video conferencing or mission critical applications, you may need a higher quality service. Our Internet quality test does this for you and helps highlight potential risks to your business.
Try these tips if you experience a slow connection or quality you are not expecting, as several factors may by impacting your service.
You may want to contact your Internet service provider if you're still seeing slow speeds. They can help you properly diagnose the problem. Another option is to check and see if MegaPath can provider faster service. It only takes a few seconds to see all the products available at your address.
Recording and reviewing your Internet quality and speed over time is a helpful way to see the results of troubleshooting and addressing problems. It’s a handy resource when talking to your current Internet service provider to ensure you’re getting what you pay for. Our test provides the results from several tests you’ve run and it’s also available as a downloadable .csv file. Just click on “Results History” to see the data.
Why do I get a “socket error” message?
An error may result from having the test open in more than one browser tab or window. The test may fail to complete and display the following message:
“A socket error occurred during the Upload test. Please try again later.”
To prevent this error, and get the most accurate test results, close all other browser tabs and windows before running the test.
If you continue to get a socket error message, or another type of error message, please provide feedback by emailing us at firstname.lastname@example.org. Include your OS/Browser information. Thank you.
Why are there sometimes fewer than the usual 8 locations in the Change City list? Or, why is the location I usually pick missing from the City list?
Our test completes an initial latency test to our servers, and if a server does not respond within a specified time frame, it is not included in the City list.
A slow response can be caused by latency or packet-loss between the client and server, or particularly high Internet usage (during peak hours). Do try the test again in a little while.
Which browser should I use to run Speed Test Plus?
We recommend using the most recent version of your favorite browser. But at minimum use Firefox 53, Chrome 59, Safari 10, IE 11, or Edge 13 or higher. If you are doing that, and cannot see Speed Test Plus on the page (but other content appears), you may need to adjust your browser’s security setting. Try lowering the setting to allow the broadband quality test to load.
Why am I receiving “Could not connect to the Internet” errors when I am connected?
In some cases, firewall and security software can prevent the test from running and generate a “could not connect” error. Temporarily lowering the severity should allow the speed test to run. Be sure to turn it back on before leaving our website.
Why didn’t the test choose the server location nearest me?
We automatically detect the optimal server host location for testing, which is not necessarily the closest server host. This is due to real-time network circumstances like number of hops, or current traffic load on each test server. Change the selection using the Change City drop down function directly underneath the Start Test button.
Why is my speed lower than expected?
Several factors may slow your connection, resulting in lower-than-expected speeds. Try these simple suggestions below. But if your slower speeds persist, contact your broadband service provider to see if they can determine the issue.
What is “Throughput” and what factors affect my results?
There are many factors that impact your results. Throughput problems in your local area network, IP or access overhead, and network design all play a role. Please read the definitions and examples below to learn more about these factors.
Frequent factors influencing throughput:
Why do I see a license expiration notice?
This notice is in place to protect our test from being stolen and run, mirrored, or framed into another website.
To remove this notice:
Make sure you are going to https://www.megapath.com/speedtestplus/. We have software in place to block our internet quality test from being used in any other domain.
Also, you may have an older version of the test cached in your browser. Clearing your cache and MegaPath cookies should make the license expiration notice disappear.
How does security software and firewalls impact the test?
Our broadband quality test sends packets of empty data back and forth to your computer in order to test your line speed. Since we are a third-party sending a receiving a tiny data packet from your computer to perform the test, some ad block or security services interpret this as an attack and act accordingly. Temporarily lowering the severity should allow the test to work. Be sure to turn it back on before leaving our website.
How do I save my bandwidth test results?
Your most recent results are saved under Results History when tested on desktop or tablet.