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MegaPath Support

Customer Support

With MegaPath, you’ll experience round-the-clock support centered around your business and your customers. Our expert support staff is trained to resolve issues fast.

Call, chat, or go online. Discover Support resources below.

 

Get in Touch

 

Contact Support for technical and billing issues:

A trouble ticket with an incident number will be assigned when you first contact us. If the issue is unresolved according to service level agreements, an escalation path is available.

 

Online Support Resources

SMB Customer Portal

Customers can manage services, add Voice seats, create trouble tickets, and make payments. Take a tour of the SMB Portal

SMB Portal Icon

Log In to SMB Portal

Enterprise Portal

Enterprise customers can manage services, monitor trouble tickets, and make payments.

Enterprise Portal Icon

Log In to Enterprise Portal

Voice Learning Center

From basic tools to advanced configurations, learn how to use the features of your Voice service.

Visit Voice Learning Center

Network Status

Check status updates for the MegaPath network.

Network Status Icon

Network Status

Moving Your Office

Make arrangements to move your MegaPath service. Call 877-611-MEGA (6342), opt. 2

Moving Icon

Call 877-611-MEGA (6342), opt. 2

Remote IT Support

Get help with LAN issues from the pros. This one-time or subscription service is now available. Use Support Code

Learn About Remote IT

Additional Resources

Service Cancellations

If you wish to cancel your MegaPath service, please make your request by telephone. Call 877-611-6342 (select option 2, then follow the menu options) between the hours of 6am and 5pm PT.

For provisioning, tech support, billing, or other issues you can also call us at 877-611-MEGA (877-611-6342).

 

General Information & Forms

I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.