Call Sales
866-300-1725
Call Support
877-523-5175
 

Voice Learning Center

Voice Learning Center / Administrator Resources

Administrator Resources

Use these guides to help you learn how to manage your users and services.

Training Videos

Training Videos for Voice Administrators
Find step-by-step instructions for common updates that Voice Administrators make on behalf of their end users. These videos are short and easy to follow.

 

User Management

MegaPath Customer Portal
Login to the Customer Portal to manage simple user tasks (reset passwords, swap phones, enable and disable features) and download call records.

How Admins Reset a User’s Voicemail PIN
Learn how to reset a user’s Voicemail PIN within the Customer Portal.

How Admins Reset a User’s Voice Manager Password
Learn how to reset a user’s Voice Manager password within the Customer Portal.

Call Recording User Guide
Learn how to set up Call Recording for your users.

How Admins Manage a User’s Calling Features
Learn how to manage features like Incoming and Outgoing Calls, Meet-Me Conferencing, and more.

How Admins Manage a User’s Calling Plan
Learn how to manage Incoming and Outgoing Call Plans and Number Transfer.

How Admins Configure Barge-In
Learn how to set up Directed Call Pickup with Barge-In.

 

Feature Configuration

Alphabetized Admin Feature Configuration List
Find service configurations using this alphabetized list.

How Administrators Set Up Push To Talk
Learn to set up and use the Push to Talk function.

How to Create a Common Phone List
Learn to set up and modify a Common Phone List.

How to Set Up Authorization Codes
Learn how to set up authorization codes.

How to Enable Audio Conferencing Service
Read instructions for enabling audio conference calls.

How to Configure Instant Group Call
Learn how to set up an instant call group.

How to Configure Rings to Voicemail
Learn how number of times your phone rings before calls are sent to voicemail.

 

Auto Attendant & Hunt Groups

Admin Guide for Auto Attendant
Learn how to configure Auto Attendants.

How to Record Auto Attendant Greeting
Learn how to record your greeting for Auto Attendant.

How to Configure Holiday Schedules
Learn how to configure Holiday Schedules for Auto Attendants.

How to Configure Time Schedules
Learn how to configure Time Schedules for Auto Attendants.

Admin Guide for Hunt Groups
Learn how to configure Hunt Groups.

 

Call Center

Call Center Configuration
How to configure your MegaPath Call Center.

 

MegaPath Connector

MegaPath Connector User Guide
Learn how to use MegaPath Connector, which integrates your hosted voice service with Salesforce and other CRMs.

 

MegaPath Fax Pro

MegaPath Fax Pro Administrator Guide - Add Users
For Administrators, learn how to add users to MegaPath Fax Pro.

 

Instructor-Led Training

Please contact your MegaPath Voice Project Manager or complete a Training Request Form to schedule live, online Voice training with a MegaPath instructor. Topics covered include how to get started with your service, using different phone models, managing your users, and completing every-day tasks related to managing your voice service for your company. See the entire curriculum on the Instructor-Led Training page.

I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.