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Voice Learning Center / Why am I having difficulty using UC video on my VVX1500 phone?

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Why am I having difficulty using UC video on my VVX1500 phone?

Check your Unified Communications (UC) Maximum Resolution setting, located under Preferences > Other Devices > Maximum Resolution. If it is set to HD Widescreen it is not compatible with the VVX1500. Choosing a lower resolution setting will allow the video to work with the VVX1500 phone.

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I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.