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Voice Learning Center / How To Park & Retrieve Calls

How To Park & Retrieve Calls

The Call Park feature lets you place a call on hold so another user can answer it. Calls may be parked at any internal extension number. Only one call at a time may be parked at any given number.

Cisco Models 303, 504, 509, 525 and Polycom Models 321, 335, 650, 670

To Park A Call:

  1. Intiate a warm transfer by pressing the xfer soft key. (Polycom 650/670 users may press the Transfer hard key or soft key.)
  2. Dial *68
  3. When prompted, enter the extension where you want to park the call, or press # to park it at your own extension.
  4. When the auto attendant announces that your call has been parked, you may hang up. (For Polycom models, you may also *68 + extension before pressing the dial soft key. The system will only announce whether the call was successfully parked.)

To Retrieve A Parked Call:

  1. Dial *88 on the phone you wish to use to pick up the call.
  2. When prompted, enter the extension where the call is parked, or press # to retrieve it from your own extension.

Analog Telephone Adapter (Linksys/Sipura SPA 2100/2102)

To Park A Call:

  1. Put the caller on hold by depressing and releasing the hook button (hang-up button) of your phone.
  2. Dial *68
  3. Press the # key.
  4. When prompted, enter the extension where you want to park the call, or press # to park it at your own extensions. When the auto attendant announces that your call has been parked you may hang up.

To Retrieve A Parked Call:

  1. Dial *88 on the phone you wish to use to pick up the call.
  2. When prompted, enter the extension where the call is parked, or press # to retrieve it from your own extension.

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I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.