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Voice Learning Center

Voice Learning Center / How to Set Up Voicemail

How to Set Up Voicemail

Your MegaPath Hosted Voice service includes a full-featured voicemail application designed specifically for business communication needs.

Your Voice Portal password should be provided by your Administrator. The system will require you to change your password and record your "Personalized Name" the first time you log in. Your voicemail password can be four to six numbers in length. For enhanced security, we recommend using a six character password that would be difficult to guess.

Accessing Your Voice Portal (Voicemail)

You can access the voicemail system by:

  • Dialing your phone number / extension from your phone
  • Calling from another phone and dialing your phone number / extension and press * to interrupt your greeting.

Setting up Your Voicemail

Connect to the Voicemail system (see above)

  1. Enter your temporary password, which is your extension number, and press #.
  2. Upon system prompt, enter a new password followed by #.
  3. Confirm your new password by entering it again, followed by #.
  4. System prompts you to record your name.
  5. Say your name after the tone and press #.
  6. System replays your name.
  7. Press # to access, 1 to replay, or * to erase and re-record.
  8. Your mailbox is now set up and ready to accept messages. The Message Waiting Indicator lights up on your telephone when you receive a new voicemail message. 

Changing Your Busy and No Answer Greetings

To record personalized greetings that callers will hear when you are on the phone or when you do not answer the phone (instead of default system greetings).

  1. Connect to the voicemail system
  2. Enter your password, followed by #.
  3. Press 1 to access your voice mailbox.
  4. To change your mailbox busy greeting, press 2.
    1. To record a new busy greeting, press 1.
    2. Record your greeting after the tone and press # when finished.
    3. To listen to the recording, press 2.
    4. To re-record your busy greeting, repeat steps a-c
    5. To return to the previous menu, press *.
  5. To change your mailbox no answer greeting, press 3.
    1. To record a new busy greeting, press 1.
    2. Record your greeting after the tone and press # when finished.
    3. To listen to the recording, press 2.
    4. To re-record your busy greeting, repeat steps a-c.
    5. To return to the previous menu, press *.

Checking Voicemail by Phone:

  1. Connect to the voicemail system
  2. Enter your password followed by #.
  3. Once the system is accessed, choose from the following main menu options

1 - Access your voice mailbox

2 - Change your CommPilot Express profile (Available: In Office, Available: Out of Office, Busy, or Unavailable)

3 - Record your name

4 - Change your call forwarding options

6 - Make a call

8 - Change your passcode

9 - Exit the system

# - Repeat menu

  1. While in your voice mailbox (option 1 above), choose from the following menu options:

1 - Play messages

2 - Play / Record busy greeting

3 - Play / Record no answer greeting

5 - Compose message menu

7 - Delete all messages

* - Return to main menu

# - Repeat menu

  1. While playing messages (option 1 above), choose from the following menu options:

# - Save message

2 - Play / Repeat message or skip envelope information

4 - Return to previous message

5 - Play message envelope

6 - Move to next message

7 - Delete message

8 - Call message sender

9 - Hear additional options

* - Return to main menu

  1. After choosing option 2 above (Play / Repeat message) you can use the following commands:

1 - Skip backwards 3 seconds

2 - Pause playback

3 - Skip forward 3 seconds

4 - Skip to beginning of message

6 - Skip to end of message

  1. After choosing option 9 from the play message menu (Hear Additional Options), you can do the following:

1 - Reply to the current message 

2 - Forward the current message

* - Return to previous menu

# - Repeat menu

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I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.