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Voice Learning Center

Voice Learning Center / Call Center Agent Training

Call Center Agent Training

Learn how to manage daily Call Center Queue activity right from the computer with the ease of your mouse! As an Agent, use the Call Center Client to answer and make calls, transfer, conference, manage directories, use keyboard shortcuts, change ACD state, and more.

Topics Covered: Call Center Client, Queue, ACD States

Calling Plans: Call Center Agent

Prerequisite: Advanced End User Training

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I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.