Learn how to manage daily Call Center Queue activity right from the computer with the ease of your mouse! As a Supervisor, use the Call Center Client to monitor and answer queue calls, dial contacts, transfer calls, conference, change ACD state for agents, and more. View the Dashboard to find out real time agent statistics such as sign-in time and duration, average availability, etc.
Topics Covered: Call Center Client, Queue, ACD States, Agent Monitoring, Dashboard
Calling Plans: Call Center Supervisor
Prerequisite: Advanced End User Training