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Voice Learning Center

Voice Learning Center / FAQs

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FAQs

The blocking feature within the Unified Communications client only blocks internal/enterprise users from the UC Client.

To block external numbers from the PSTN, use the block feature available for each user in the Voice Administration Portal.

  • Administrators access Voice Administration from the Customer Portal. Go to the user's profile.
  • End users access Voice Administration from the Voice Manager. Go to Settings > Advanced Configuration.

Below are directions for recording auto attendant greetings using a phone within your group, and a phone outside your office. We recommend preparing a script in advance. Your Voice Portal extension and password is listed on your User Details sheet.

From a phone within the group

  1. Enter the extension (mailbox ID) of the Voice Portal (for example: 999) and then press #
  2. Enter the Voice Portal passcode and then press #
  3. Press 1 to change the Auto Attendant greeting
  4. Press 1 to change the Business Hours greeting or 2 to change the After Hours greeting

From a phone outside of your office

Note: First level extension dialing must be turned on within your Auto Attendant settings.

  1. Dial the Auto Attendant phone number
  2. Enter the extension (mailbox ID) of the Voice Portal (for example: 999) and then press #
  3. Enter the Voice Portal passcode and then press #
  4. Press 1 to change the Auto Attendant greeting
  5. Press 1 to change the Business Hours greeting or 2 to change the After Hours greeting

Speed Dial 100 allows you to set up to 100 speed dial numbers that can be called with the push of a button. Speed Dial 100 is configured at the User level in the Advanced Configuration portal, or using your phone.

To Program Using Advanced Configuration

  1. Log in to the Voice Manager.
  2. Select Settings > Advanced Configuration.
  3. Select Outgoing Calls (in the left menu).
  4. Select Speed Dial 100.
  5. Select Add to add a phone number/extension and assign a speed dial prefix to it.
  6. Create your Speed Dial 100 entry by choosing a speed dial prefix from the dropdown, add a description and phone number or extension to assign to the speed dial prefix, and then select OK to save your changes. Repeat as necessary to create up to 100 speed dials.

To Edit

  1. Edit your list any time by selecting Edit next to the entry you wish to modify.
  2. Delete a speed dial by checking the box in front of the entry you wish to remove.

To Program by Phone

  1. Lift the telephone handset. Press the assigned Feature Access Code *75.
  2. At the dial tone, enter the two-digit code (00 through 99) that will represent the number you want to program, followed by the complete number.
  3. Press the # key. The speed number is programmed.

To Use

  1. Life the telephone handset.
  2. Enter # followed by the two-digit Speed Dial 100 code, and enter # again.

Voicemail to Email (email a copy) allows you to receive your voicemails as .wav files attached to an email. If you enable Voicemail Transcription, you will all see the voicemail transcription in your email.

Voicemail to Email is enabled using the Voice Manager.

  1. Log into the Voice Manager.
  2. Go to Settings.
  3. Go to Messages Settings.
  4. Turn Messaging On.
  5. Turn Email A Copy On.
  6. Enter the email address where you would like to send your voicemails.

Once Email A Copy is turned on, voicemails will be sent to your designated email address.

Voicemail Transcription allows you to read your voicemail in text, rather than listen to it. Voicemail Transcription is enabled using the Voice Manager.

  1. Log into the Voice Manager.
  2. Go to Settings.
  3. Go to Messages Settings.
  4. Turn Messaging On.
  5. Turn Transcription On.
  6. Once Transcription is turned on, your voicemails will be transcribed as text. To access your messages, select Messages in the Voice Manager.

Video is not currently supported for customers who have MegaPath Call Recording.

Note that MegaPath Call Recording is the centralized call recording product, not the recording capabilities of the Unified Communications (UC) client. The UC client itself has local recording and video.

Check your Unified Communications (UC) Maximum Resolution setting, located under Preferences > Other Devices > Maximum Resolution. If it is set to HD Widescreen it is not compatible with the VVX1500. Choosing a lower resolution setting will allow the video to work with the VVX1500 phone.

Enabling Caller ID block (Hide my Number) on the Unified Communications client breaks the outbound calling functionality. Check your Hide my Number setting, located under More Call Options > Hide my Number. Disable the Caller ID block/Hide my Number.

If Caller ID Block is needed, use the block feature available for each user in the Voice Administration Portal.

  • Administrators access Voice Administration from the Customer Portal. Go to the user's profile.
  • End users access Voice Administration from the Voice Manager. Go to Settings > Advanced Configuration.

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I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.