Customers are encouraged to complete training so that they feel confident about their voice services. All training is complimentary and conducted remotely via Conference Bridge and online screen-share in 60-minute classes with an instructor.
Select a class below and then complete the Training Request Form to schedule your session.
End User Training Series
- Basic User
Learn how to use your phone and get basic tasks accomplished.
- Intermediate User
Learn how to use your phones, access voicemail, and create greetings.
- Advanced User
Learn how to use your phones, access voicemail, create greetings, and use the Voice Manager Mobility Tool.
- Receptionist Client
Learn how to use the Receptionist Client to monitor user status, make calls, conference, and more.
- MegaPath One
Learn how to install and use all the features of MegaPath One Unified Communications—including SMS texting, video calling, and screen sharing.
Portal Training Series
- Customer Portal
Learn how to use the Customer Portal to pay invoices, create support tickets, order additional services, and manage your voice services.
- Voice Manager
Learn how use the features of Voice Manager, a robust mobile tool for on-the-go users.
Call Center Training Series
- Call Center Agent
Learn how to manage daily Call Center Queue activities.
- Call Center Supervisor
Learn how use the all the features available to Call Center Supervisors, such as changing ACD for agents, monitoring call queues, and more.
- Call Center Customer Portal
Administrators learn how to use the Customer Portal to manage your Call Center(s).
Feature-Specific Training Series
Pre-Recorded Training Videos