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Voice Learning Center

Voice Learning Center / Instructor-led Training

Instructor-led Training

Customers are encouraged to complete training so that they feel confident about their voice services. All training is complimentary and conducted remotely via Conference Bridge and online screen-share in 60-minute classes with an instructor.
Select a class below and then complete the Training Request Form to schedule your session.

End User Training Series

  • Basic User
    Learn how to use your phone and get basic tasks accomplished.
  • Intermediate User
    Learn how to use your phones, access voicemail, and create greetings.
  • Advanced User
    Learn how to use your phones, access voicemail, create greetings, and use the Voice Manager Mobility Tool.
  • Receptionist Client
    Learn how to use the Receptionist Client to monitor user status, make calls, conference, and more.
  • MegaPath One
    Learn how to install and use all the features of MegaPath One Unified Communications—including SMS texting, video calling, and screen sharing.

Portal Training Series

  • Customer Portal
    Learn how to use the Customer Portal to pay invoices, create support tickets, order additional services, and manage your voice services.
  • Voice Manager
    Learn how use the features of Voice Manager, a robust mobile tool for on-the-go users.

Call Center Training Series

  • Call Center Agent
    Learn how to manage daily Call Center Queue activities.
  • Call Center Supervisor
    Learn how use the all the features available to Call Center Supervisors, such as changing ACD for agents, monitoring call queues, and more.
  • Call Center Customer Portal
    Administrators learn how to use the Customer Portal to manage your Call Center(s).

Feature-Specific Training Series

Pre-Recorded Training Videos

I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.