MegaPath Call Center Pro delivers comprehensive call queuing, routing, and quality control features in a cloud-based, carrier-grade call center solution. Interactive Voice Response (IVR), Automated Call Distribution (ACD), and intelligent queuing direct callers to the right agent the first time.
Team collaboration tools and intuitive Web-based Agent and Supervisor consoles streamline call and queue management.
Escalate or promote calls with a single click. Blend on-premises, remote, and off-shore teams for optimum customer service, flexibility and cost control.