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Call Center Comparison

Call Center Software Solutions - Compare Features

Features and pricing to fit your business and your budget

 
 

Features

Call Center Pro

Call Center Premium

Pricing

Call for Pricing

Call for Pricing

Maximum Calls in Queue

Call Center Pro:

50

Call Center Premium:

525

Greetings and Announcements

Enhanced Greeting & Queue Announcements

Call Center Pro:
Call Center Premium:

Customized Audio and Video Greetings and Announcements

Call Center Pro:
Call Center Premium:

Customized Whisper Announcements

Call Center Pro:
Call Center Premium:

Call Routing Policies

Intelligent ACD (Automated Call Distribution)

Call Center Pro:
Call Center Premium:

Priority Queue Routing

Call Center Pro:
Call Center Premium:

Real-Time Agent Management

Call Center Pro:
Call Center Premium:

Alternate Routing Policies

Night/Weekend/Holiday

Call Center Pro:
Call Center Premium:

Forced Forwarding

Call Center Pro:
Call Center Premium:

Agent Availability Management

Join/Un-Join Call Centers

Call Center Pro:
Call Center Premium:

Set ACD State (Available, Unavailable, Wrap-Up)

Call Center Pro:
Call Center Premium:

Automatic Timed Wrap-up at Completion of ACD Call 

Call Center Pro:
Call Center Premium:

Flexible Unavailable Codes

Call Center Pro:
Call Center Premium:

Automatic ACD State Transition at Sign-in

Call Center Pro:
Call Center Premium:

Call Presentation

Calls in Queue

Call Center Pro:
Call Center Premium:

Longest Waiting Priority

Call Center Pro:
Call Center Premium:

Promote a Call

Call Center Pro:
Call Center Premium:

Distinctive Ring

Call Center Pro:
Call Center Premium:

Held Call Notification

Call Center Pro:
Call Center Premium:

Last Agent Sign-out Warning

Call Center Pro:
Call Center Premium:

DNIS Name/Number

Call Center Pro:
Call Center Premium:

Call Handling

One-click Transfers

Call Center Pro:
Call Center Premium:

Escalate Call to Supervisor (Consultative)

Call Center Pro:
Call Center Premium:

Emergency Escalate Call to Supervisor

Call Center Pro:
Call Center Premium:

Instant Messaging & Presence

Call Center Pro:
Call Center Premium:

Flexible Disposition Codes

Call Center Pro:
Call Center Premium:

Silent Monitoring & Call Barge-in

Call Center Pro:
Call Center Premium:

ACD Call Types Supported

Inbound ACD Call

Call Center Pro:
Call Center Premium:

Outbound ACD Call

Call Center Pro:
Call Center Premium:

Multiple DNIS Numbers Per Call Center

Call Center Pro:
Call Center Premium:

Reporting

Standard Reports Included

Call Center Pro:

2

Call Center Premium:

20+

Schedule Report Delivery

Call Center Pro:
Call Center Premium:

Customize Reports

Call Center Pro:
Call Center Premium:

Online Reporting Tool

Call Center Pro:
Call Center Premium:

Business App Integration

Outlook Contact Integration

Call Center Pro:
Call Center Premium:

Add-ons

Call Recording

Call Center Pro:

Available

Call Center Premium:

Available

MegaPath One Unified Communications

Call Center Pro:

Available

Call Center Premium:

Available

Call Now for Pricing: 800-710-6959

MegaPath Advantages

Proven Expertise

We’ve been serving businesses with innovative cloud communications and connectivity services since 1996.

Free Training

Free live one-on-one training included for agents, supervisors, and administrators

24/7/365 Live Support

Included 24/7 support avoids maintenance and support contracts.

Read More About MegaPath’s Promise

Learn More About Call Center

Featured Business Desk Phone: Polycom VVX 410

Featured Phone: Polycom VVX 410

Mid-range phone suitable for Call Center environments.
Color screen. 12 lines

Compare All Phones

Call Center In-depth

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I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.