Hosted PBX is the latest technology in business phone systems. Hosted PBX aka Hosted VoIP is a solution that uses your internet connection and the power of the cloud to provide your business with feature-rich voice solutions - usually with more reliability and lower costs. No need to manage expensive equipment or hardware on-site. We manage the whole system and make sure it works so you can stay busy managing your business or taking care of more important IT projects.
Without the need to buy or maintain PBX hardware, you get to save those costs. Savings of 30% to 50% are common for MegaPath customers who made the switch. See Pricing.
VoIP phones come standard with advanced call routing features and integrations that increase productivity while delivering superior call quality. See Features.
Our Hosted VoIP service integrates with CRMs, Helpdesk, and other everyday applications for efficient communication, sales, and support. Learn about Voice Integrations.
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With MegaPath as your Hosted PBX Provider, you’ll work with a team of experts who care about your business as much as you do. If something goes wrong, you’ll get fast access to a committed support team. Take a look at some of our recent feedback to see how satisfied our customers are hosting with MegaPath.
“Now, instead of managing a voice system, I can focus on projects that support the growth of our business.”
Otavio Fonseca, LatPro Inc.
“Since we signed up with MegaPath, we haven’t had to deal with dropped calls or lost business due to outages, and our data connection is faster than we’ve ever had.”
Torey Apuzzio, PTC Productions
“MegaPath got all of the phones hooked up and everything done without any interruptions, whatsoever. Somehow they just made it happen.”
Holly Hardin, Community Journals
“The installation was smooth, we’re saving money, we've had virtually no downtime, and the support is excellent.”
Shannon LeColst, Risk Strategies
“We saved a substantial amount when we made the switch to MegaPath Hosted Voice. And it’s a better value because we get much more functionality.”
Tina Riehl, Hunsucker Goodstein
Connect more people, more simply, with voice and video conferencing, multi-party chat, and desktop sharing in an integrated team workspace. Work, communicate, and collaborate more effectively than ever before. Learn more about MegaPath One.
Conveniently make calls from Skype for Business using your MegaPath Hosted Voice service. Award-winning phone system with 50+ calling features integrated into Skype for Business, for a more productive office. Learn more about MegaPath and Skype for Business.
Hosted PBX, Virtual PBX, and Hosted VoIP all refer to the same thing. A Hosted PBX is a service that allows routing of voice communication by hardware that does not physically reside at the location where calls are being made and received. Thus, the hardware that routes calls for your business is "hosted" by a service provider. Hosted VoIP is a related and synonymous term because Hosted PBX requires voice communication to come over an internet line (not a phone line).
In layman’s terms, it takes some technology to properly route phone calls when they come into your business. That technology used to be a physical box at your location, and in some cases still is (prior to this, you had a human operator routing calls by plugging and unplugging cords). Thanks to the internet, you don’t need to worry about that box because it’s owned and maintained by a service provider. You use the hosted PBX via the internet, in much the same way you don’t need to have a server in a closet to house your digital files. Nowadays you can access them remotely, using the internet with a system and environment that is commonly called “the cloud.”
Benefits of Hosted PBX
So, what makes Hosted PBX so great? As described above, you don’t need to have hardware on-premise to get the features that come with it, like call routing, extensions, hold, call forwarding, etc. There are many other benefits of hosted PBX outlined below.
The availability and efficiency of a hosted PBX system is subject to variables, like the location of your physical address, how new your infrastructure is, and the speed of your internet connection.
In theory, hosted PBX reduces cost by eliminating the need to maintain physical hardware at your location; but every location is different. In some cases, an on-premise PBX system (not hosted) may be superior. If you don’t have a strong internet connection at your place of business, you may not be able to support a Hosted PBX system, which relies on VoIP (Voice over Internet Protocol). Since Hosted PBX relies on the internet to provide service, it’s only as strong (or weak) as your data connection and in cases of very poor internet - can’t be supported at all.
At MegaPath, we consult with you to find the right solution so there’s no risk of matching a weak data connection with a VoIP system that can’t handle it. In fact, if you use MegaPath for VoIP services and business internet, we can guarantee no downtime.
Why Hosted PBX