Call Sales
800-917-9188
Call Support
877-523-5175
 

Integrations

MegaPath Connector Tour

Connect Your Phone System with Your CRM for Better Calls and More Sales

MegaPath Connector works with popular CRMs—like Salesforce, Oracle, Zendesk and more—to improve the way you communicate, support, and sell.

MegaPath Connector plug-in enables our Hosted Voice customers to add information into CRMs via their voice service, making each call more efficient. With our floating user interface (UI) you can add caller information, click-to-dial, log calls, and see advanced analytics.

How Tenfold Works
 
 

Floating UI - Screen Pop

  • Emails

    We pull all of your latest customer emails that are located in your CRM system. You instantly know what the last customer conversation was and can begin where you left off.

  • Calls

    We pull all of your latest phone calls, both inbound and outbound. We also tell who on your team answered the call. So you will know exactly who talked to the customer or lead last and what they discussed.

  • Notes

    We let you take notes and we also display them for you in the activities slider. See what the last note was. Even if it wasn't a phone call you will know the latest details about the contact.

 
 

Logging in the CRM

  • @mentions

    When you need to CC a team member you can just type in @ and the users name (e.g. @matt). The call notes and call record will be emailed to the team member. This ensures important info still gets in the CRM instead of only being sent in an email to a colleague.

  • Task Followup

    We have natural language processing. Type something like “Followup next week” and MegaPath Connector will create a CRM task to remind you to follow up with this person at the specified time!

  • Indicators

    For both the @mentions and the Task Followup features we display a green indicator on the right hand corner to let you know what processes will fire after the call is over.

 
 

Analytics

  • Gamification

    We rank your agents in different categories. Highest outbound calls, highest inbound calls, etc.

  • Call History

    On the analytics screen you can get a full view of your call history.

  • Graphs

    See a rich visualization of your call data.

 
 

Click to dial

 
 
 
 
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.