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Sugar CRM Integration

Integrate MegaPath Calling and Collaboration with Sugar CRM

Get More from Sugar CRM

SugarCRM Logo

The MegaPath Connector is a simple plug-in that can seamlessly connect MegaPath Hosted Voice with Sugar CRM in a matter of minutes, allowing you to capture every customer and prospect interaction, increase productivity, reduce response time and build better relationships.

Integration Features

Improve conversion rates and capture more value on marketing spend. The MegaPath Connector helps you measure and reduce response time to inbound leads through its native connection to Sugar CRM. Integration features include:

  • Native integration via Sugar CRM REST API
  • Click-to-dial on any page
  • Caller info screen pop
  • Log inbound/outbound calls automatically
  • Easy note taking on any page in your browser
  • Relate to opportunities, cases, and custom objects

Intuitive Interface

SugarCRM Integration Example
  1. Social Profile Integration
  2. Contact Photo
  3. Record Type
  4. Send Email or Invite to Video Conference
  5. Write Notes or CC Colleagues Using @mentions
  6. Automatically Create Follow Up Tasks
  7. Log Call Dispositions / Update Fields
  8. Log Calls Against Cases / Opportunities
  9. Review Call Activities

Advanced Data and Reporting

  • Advanced analytics dashboard and reporting
  • Company-wide, team-based and user analytics
  • Real-time and historic data
  • Total Calls/Talk-time
  • Average talk time
  • Connect rate by hour
  • Lead response time
  • Gamification/Leaderboards
  • Embeddable reporting inside Sugar CRM

You May Also Be Interested In:

Unified Communications & Business Voice

MegaPath One combines Hosted PBX, including over 50 business-class calling and mobility features, with a full-featured unified communications experience that includes voice and video calling, presence, instant messaging, audio and video conferencing, and screen sharing in one, easy-to-use application that works on virtually any device. Learn more about MegaPath One Unified Communications.

Learn More about Hosted Voice Integration

Watch and discover how MegaPath Hosted Voice (Hosted PBX) can help your business save money, increase productivity, and support mobility.

 
 

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High-Definition (HD) Voice Quality Demo

About SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA, and Walden International.

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I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.